At a Glance
- Tasks: Manage workshop operations and ensure top-notch service for customers.
- Company: Join a leading automotive operation with a focus on quality and teamwork.
- Benefits: Competitive salary, full-time stability, and career growth opportunities.
- Other info: Supportive team and modern facilities await you!
- Why this job: Be a key player in a dynamic workshop environment and enhance your leadership skills.
- Qualifications: Experience in workshop management and strong organisational skills required.
The predicted salary is between 35000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Workshop Controller to join a busy automotive or commercial vehicle operation. This role is ideal for a highly organised individual with previous dealership or truck workshop experience who can effectively manage workshop productivity, maintain high-quality standards, and ensure excellent communication between the workshop and front-of-house teams. The successful candidate will play a key role in ensuring jobs are completed efficiently, technicians are utilised effectively, and customers receive a first-class service experience.
Key Responsibilities
- Manage the day-to-day running of the workshop.
- Allocate work efficiently to technicians based on skill set, availability, and workload.
- Monitor workshop productivity and ensure labour targets are achieved.
- Prioritise urgent repairs and ensure work is completed within agreed timescales.
- Track vehicle progress throughout the repair process and minimise downtime.
- Ensure workshop resources are utilised effectively to maximise efficiency.
Quality & Compliance
- Carry out quality control checks on completed work.
- Ensure all repairs and maintenance activities meet manufacturer standards.
- Maintain compliance with health and safety regulations and company procedures.
- Ensure accurate completion of workshop documentation and job records.
- Monitor workshop housekeeping and maintain a safe working environment.
Communication & Customer Service
- Act as the link between the workshop team and service department.
- Provide regular updates to Service Advisors on vehicle progress and repair status.
- Assist in managing customer expectations by ensuring accurate timescales and information are communicated.
- Support the resolution of technical queries and workshop-related issues.
- Work collaboratively with parts, service, and management teams to ensure a seamless customer journey.
Candidate Requirements
- Essential
- Previous experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or similar position.
- Experience working within a franchised dealership, commercial vehicle, truck, HGV, or fleet maintenance environment.
- Strong understanding of workshop operations, repair processes, and technician management.
- Excellent organisational and planning skills.
- Ability to prioritise workload within a fast-paced environment.
- Strong communication and leadership abilities.
- Good IT skills and experience using workshop management systems.
- Desirable
- Technical qualification in Vehicle Maintenance & Repair (NVQ Level 3, City & Guilds or equivalent).
- Experience within a truck, HGV, LCV, or commercial vehicle dealership.
- Knowledge of manufacturer warranty and compliance procedures.
What's on Offer?
- Competitive salary of £35,000 - £40,000 depending on experience.
- Stable, full-time permanent position.
- Opportunity to work within a professional and established operation.
- Career development and progression opportunities.
- Supportive management team and modern workshop environment.
If interested, please contact Luke @ Auto Skills.
Workshop Controller in Reading employer: Auto Skills UK
Join a dynamic team as a Workshop Controller in Wraysbury, where your expertise will be valued in a modern workshop environment. We offer a competitive salary, career development opportunities, and a supportive management team dedicated to fostering a collaborative work culture that prioritises both employee growth and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller in Reading
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by brushing up on your workshop management skills. Be ready to discuss how you've effectively managed productivity and communication in previous roles. Show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your experience and expertise in the automotive sector.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your communication skills.
We think you need these skills to ace Workshop Controller in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your previous experience in workshop management and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your organisational skills and ability to manage workshop productivity. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication abilities. Whether it's through clear writing or examples of how you've effectively liaised between teams, we want to see that you can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Auto Skills UK
✨Know Your Workshop Operations
Before the interview, brush up on your knowledge of workshop operations and repair processes. Be ready to discuss how you would manage day-to-day activities, allocate work to technicians, and ensure productivity targets are met.
✨Showcase Your Communication Skills
Since this role involves acting as a link between the workshop and service department, prepare examples of how you've effectively communicated updates and managed customer expectations in previous roles. Highlight your ability to resolve technical queries and collaborate with different teams.
✨Demonstrate Quality Control Knowledge
Familiarise yourself with quality control checks and compliance standards relevant to the automotive industry. Be prepared to discuss how you ensure that repairs meet manufacturer standards and how you maintain a safe working environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise workload in a fast-paced environment. Think of specific situations where you successfully managed urgent repairs or improved workshop efficiency, and be ready to share those stories.
