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- Tasks: Assist customers, manage inventory, and maintain a tidy parts department.
- Company: Join AutoSkills UK, a top staffing provider in the Commercial Vehicle industry.
- Benefits: Earn up to £32,000 with additional pay for overtime and a supportive work environment.
- Why this job: Great opportunity to develop customer service skills in a dynamic setting.
- Qualifications: Experience as a Parts Advisor, excellent customer service skills, and a full UK driver's license required.
- Other info: Work Monday to Friday with one Saturday shift every three weeks.
The predicted salary is between 29000 - 32000 £ per year.
Parts Advisor Full time / Permanent £25,000 – £29,000 43.25 hours per week Monday to Friday + One Saturday morning per month Oldbury Our client who are a leader in the commercial vehicle sector are seeking an experienced Parts Advisor to join the team. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training. This role of Parts Advisor is an exciting opportunity to work in a busy and demanding team reporting directly to the General Manager, you will be the primary point of contact for customers seeking parts and accessories for their commercial vehicles. Your role involves assisting customers in identifying the correct parts for their vehicles, providing product information, processing orders, and ensuring customer satisfaction. Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times. Duties to include: Customer Service: Greet customers and provide assistance in person, over the phone, or via email. Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations. Resolve customer issues and concerns in a professional and timely manner. Parts Identification and Selection: Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles. Assist customers in selecting appropriate parts based on their vehicle specifications and requirements. Provide information on product availability, pricing, and alternative options as needed. Order Processing and Inventory Management: Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability. Coordinate with warehouse staff to ensure timely fulfilment of orders. Maintain accurate records of inventory levels and assist in inventory management tasks such as stock replenishment and cycle counting. Technical Support: Provide basic technical assistance to customers regarding the installation and use of parts and accessories. Collaborate with service technicians and mechanics to address complex technical inquiries and ensure proper fitment of parts. Sales and Promotion: Upsell additional parts, accessories, or related products to customers based on their needs and preferences. Promote special offers, promotions, and new products to drive sales and enhance customer satisfaction. Build and maintain strong relationships with customers to encourage repeat business and referrals. Desired attributes: Previous experience in a similar role, preferably in the automotive or commercial vehicle industry. Strong knowledge of commercial vehicle parts and accessories, including familiarity with various makes and models. Excellent communication and customer service skills, with the ability to effectively interact with diverse customers. Proficiency in using computer systems and software applications for order processing and inventory management. Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment. A proactive attitude with a willingness to learn and adapt to new technologies and products. Knowledge and experience with the Kerridge system. In addition to this: Excellent pension scheme Discounted medial insurance. Life assurance Various discounts Wellbeing / mental health support Referral scheme Excellent holiday allowance Great training and career development opportunities Performance and recognition awards Opportunity to travel for events. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies. JBRP1_UKTJ
Parts Advisor employer: Safer Hand Solutions Ltd
Contact Detail:
Safer Hand Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarize yourself with the specific parts and accessories relevant to the commercial vehicle industry. This knowledge will not only help you in conversations with customers but also demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to communicate effectively and courteously is crucial for a Parts Advisor, so showcasing these skills can set you apart.
✨Tip Number 3
Research AutoSkills UK and understand their company values. Aligning your responses and behavior with their values during the interview will show that you are a good cultural fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview about the parts department's organization and inventory management. This shows your proactive approach and genuine interest in the role of a Parts Advisor.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Parts Advisor position. Understand the responsibilities and required skills, such as customer service and inventory management.
Tailor Your CV: Customize your CV to highlight relevant experience in parts advising or similar roles. Emphasize your customer service skills and any commercial experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific examples of how you've successfully assisted customers or managed inventory in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Safer Hand Solutions Ltd
✨Know Your Parts
Make sure you have a solid understanding of the parts and accessories relevant to the role. Familiarize yourself with common inventory items and their pricing, as this will help you answer questions confidently during the interview.
✨Customer Service Focus
Prepare to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist customers, as this role heavily relies on providing excellent service.
✨Organizational Skills
Be ready to talk about how you maintain organization in your work environment. Share strategies you use to keep inventory sorted and accessible, as well as how you manage your time effectively.
✨Demonstrate Company Values
Research the company's values and be prepared to discuss how your personal values align with them. Show that you understand the importance of professionalism and courtesy in all interactions.
