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- Tasks: Oversee daily operations and ensure top-notch customer service in the bodyshop.
- Company: Dynamic automotive company focused on quality repairs and customer satisfaction.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: Lead a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in workshop management and strong communication skills required.
- Other info: Opportunity for career growth in a thriving industry.
The predicted salary is between 50000 - 58000 £ per year.
Bodyshop Workshop Controller Details:
- Basic Salary: £50,000 - £58,000
- Working Hours: Monday to Friday 8:00am – 5:30pm
- Location: Park Royal
Looking to recruit an experienced Bodyshop Workshop Controller to facilitate and oversee the day‐to‐day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver quality repair on time, every time.
The successful Workshop Controller will deliver exceptional market‐leading customer service by actively managing the delivery of a first‐class customer‐service journey. This will be achieved by exercising a proactive control of the customer experience, from initial booking to the final return of the vehicle.
Responsibilities of a Workshop Controller:
- Deliver financial results in line with agreed budgeted requirements
- Manage site resources and costs to optimise capability and profitability
- Ensure compliance with all company processes, Health & Safety, PAS125 and manufacturer standards
- Deliver structured individual performance management processes
- Possess a full driving licence, professional appearance, excellent communication skills and a calm, confident approach
Skills and Qualifications of a Workshop Controller:
- Delivery of proactive performance management
- Staff recruitment and current HR policies
If you think you are a good fit for this Bodyshop Workshop Controller role, please contact Andy @ Auto Skills and state reference job number 52595.
Bodyshop Workshop Controller in London employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Bodyshop Workshop Controller role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved customer service in previous roles. This will help you stand out as the ideal candidate for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bodyshop Workshop Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bodyshop Workshop Controller role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully managed workshop operations or improved customer satisfaction in the past. We love a good story!
Showcase Your Communication Skills: As a Workshop Controller, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or by mentioning experiences where you’ve had to manage client expectations, let us know you can handle it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Auto Skills UK
✨Know Your Numbers
As a Bodyshop Workshop Controller, you'll need to deliver financial results. Brush up on your understanding of budgets and profitability metrics. Be ready to discuss how you've managed costs and resources in previous roles.
✨Showcase Your Leadership Skills
This role requires motivating and managing a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and staff recruitment. Highlight your ability to create a positive work environment.
✨Customer Service is Key
Exceptional customer service is at the heart of this position. Think of specific instances where you improved the customer experience or resolved issues effectively. Be prepared to explain how you would ensure a first-class customer journey.
✨Stay Calm Under Pressure
The workshop environment can be hectic. Practice articulating how you maintain a calm and confident approach during busy times. Share strategies you use to manage stress and keep your team focused on delivering quality repairs on time.
