At a Glance
- Tasks: Deliver outstanding customer service and manage vehicle servicing efficiently.
- Company: Join a successful main dealership with a supportive aftersales team.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Make a real impact in customer satisfaction while advancing your career.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Guildford
Salary: £32,000 Basic Salary | OTE £38,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturday on Rota
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.
As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.
WHAT'S IN IT FOR YOU?
- £29,000 Basic Salary
- OTE £35,000
- Generous Annual Leave, Increasing with Length of Service
- Enhanced Family Leave
- Techscheme for Discounted Technology Purchases
- Eyecare Vouchers
- Smart Health - 24/7 GP & Wellbeing Support
- Dental Insurance
- Optional Critical Illness Cover
- MyView PayNow - Access Your Earned Pay Early
- Free Will Writing Service
- Flexible Life Assurance
- Partner Life Assurance
- Discounted Gym Memberships
- Travel Insurance
- Home & Technology Vouchers
- Retail & Lifestyle Discounts
- Ongoing Training & Career Development
- Full-Time, Permanent Position
THE ROLE
As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Key responsibilities include:
- Booking customer vehicles in for servicing, maintenance, and repairs
- Ensuring efficient workshop loading by liaising closely with the workshop team
- Keeping customers informed throughout the repair process
- Advising customers on additional work required and associated costs
- Upselling service plans, maintenance work, and aftersales products where appropriate
- Preparing estimates, invoices, and service documentation accurately
- Working closely with Technicians to ensure vehicles are completed on time
- Delivering exceptional customer service from vehicle check-in through to collection
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
- A proven track record of upselling additional work, service plans, and aftersales products
- Excellent communication and customer service skills
- Strong organisational skills with the ability to prioritise workload effectively
- A positive, professional, and team-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
- Right to work in the UK (sponsorship is not available)
Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54426.
Service Advisor in Guildford employer: Auto Skills UK
Auto Skills UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, opportunities for overtime, and a flexible 4-on 4-off shift pattern, employees can enjoy a healthy work-life balance while advancing their careers in a dynamic workshop environment in Brighouse.
