At a Glance
- Tasks: Process warranty claims and ensure compliance with manufacturer standards.
- Company: Join a well-established dealer group in the automotive industry.
- Benefits: Enjoy hybrid working, career progression, and a company car scheme.
- Other info: Flexible working patterns and 22 days annual leave plus bank holidays.
- Why this job: Make an impact in the automotive sector while developing your skills.
- Qualifications: Experience in automotive warranty administration and strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
Basic Salary: £35,000
Location: Gloucester and Surrounding areas
Hours: 40 Hours Per Week | 50% Hybrid Working | 50% Office Based
Are you an organised and detail-focused automotive professional with warranty experience looking to take the next step in your career? This is an excellent opportunity to join a well-established dealer group where you'll play a key role in ensuring warranty claims are processed accurately, efficiently and in line with manufacturer standards.
Benefits
- Hybrid Working (50% Office / 50% Home)
- Brand Accredited Training & Development
- Career Progression Opportunities
- Company Car Scheme
- Flexible Working Patterns
- Employee Assistance Programme
- Life Assurance (3x Annual Salary)
- Cycle to Work Scheme
- Eyecare Voucher Scheme
- Company Pension Scheme
- 22 Days Annual Leave plus Bank Holidays
- Birthday Off
- Long Service Awards
- Staff Discounts
Responsibilities
- Process manufacturer warranty, extended warranty and goodwill claims accurately and efficiently.
- Ensure all warranty submissions comply with manufacturer guidelines and company procedures.
- Invoice warranty and goodwill work correctly and within required timescales.
- Liaise with Service Advisors, Technicians and Workshop Controllers to obtain accurate repair information.
- Monitor outstanding warranty claims and investigate rejected or unpaid submissions.
- Maintain accurate warranty records, documentation and reporting.
- Carry out internal warranty audits and identify areas for process improvement.
- Ensure warranty parts are stored and documented in accordance with manufacturer requirements.
- Support retailer teams by providing guidance on warranty policies and procedures.
- Keep up to date with manufacturer warranty bulletins and policy updates.
- Work closely with Accounts regarding credit notes and warranty payments.
- Promote process efficiency while maintaining exceptional levels of customer satisfaction.
Requirements
- Previous experience within an automotive warranty administration or warranty executive role.
- Strong understanding of manufacturer warranty and goodwill procedures.
- Excellent administrative and organisational skills.
- High level of accuracy and attention to detail.
- Strong communication skills with the ability to build effective working relationships.
- Computer literate with good Microsoft Office knowledge.
- Ability to prioritise workload and meet deadlines.
- Strong analytical and problem-solving skills.
- Full UK Driving Licence.
If you are interested in this Group Warranty Executive position, please contact Howard at Auto Skills UK and quote Job Reference: 54155.
We think you need these skills to ace Group Warranty Executive in Gloucester
Warranty Administration
Attention to Detail
Organisational Skills
Communication Skills
Analytical Skills
Problem-Solving Skills
Microsoft Office Knowledge
