At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a busy automotive dealership.
- Company: Join a growing automotive business with a supportive culture.
- Benefits: Enjoy competitive pay, career development, and discounts on vehicles and services.
- Other info: Great career progression opportunities into senior management roles.
- Why this job: Make a real impact by enhancing customer satisfaction and team performance.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
Location: Gloucester
OTE: Up to £40,000
Hours: Full Time
Driving Licence Required: Yes
Are you an experienced automotive aftersales professional looking to take the next step in your career?
We are currently recruiting for a Customer Experience Manager to join a busy and successful automotive dealership. This is an excellent opportunity for an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to develop their career within a growing and supportive business.
As Customer Experience Manager, you will be responsible for leading the service reception team, driving customer satisfaction, and ensuring the smooth day-to-day operation of the front-of-house aftersales department.
Benefits
- Annual leave increases with length of service
- Colleague referral bonus scheme
- Discounted vehicle purchase schemes
- Discounted servicing, parts, and bodyshop services
- Ongoing training and career development opportunities
- Employee wellbeing support
- Retail and shopping discounts
- Free eye care vouchers
Responsibilities of a Customer Experience Manager
- Leading, coaching, and supporting a team of Service Advisors
- Ensuring exceptional customer service standards are delivered at all times
- Driving customer satisfaction and service department performance
- Identifying areas for improvement within the service reception operation
- Managing customer concerns and ensuring positive resolutions
- Supporting aftersales processes and departmental efficiency
- Building strong relationships with customers, colleagues, and suppliers
- Monitoring team performance and maintaining high operational standards
- Assisting with workload planning and daily department organisation
Skills and Qualifications
- Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, or similar automotive aftersales role
- Strong leadership and people management skills
- Excellent customer service and communication ability
- Positive and proactive approach to problem solving
- Strong organisational and time management skills
- Ability to remain calm and professional under pressure
- Commercial awareness and focus on customer satisfaction
- Full UK Driving Licence
This is a fantastic opportunity for someone looking to move into a customer-focused leadership role where success is measured through customer satisfaction, team performance, and the smooth running of a busy aftersales department. The role offers genuine career progression opportunities into senior aftersales management positions within a growing automotive business.
If you are interested in this Customer Experience Manager position, please contact Howard at Auto Skills UK and quote job number: 53983 for more information or to apply.
Customer Experience Manager in Gloucester employer: Auto Skills UK
Join a thriving automotive dealership in Gloucester as a Customer Experience Manager, where you will lead a dedicated team and drive exceptional customer satisfaction. With a supportive work culture that prioritises employee wellbeing and offers ongoing training, you will have ample opportunities for career growth and development. Enjoy benefits such as increased annual leave with service length, discounted vehicle purchases, and a colleague referral bonus scheme, making this an excellent place to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Skills UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Skills UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Skills UK:Your cover letter is your chance to shine! Tell us why you want to work at Auto Skills UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Skills UK!
How to prepare for a job interview at Auto Skills UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
