At a Glance
- Tasks: Be the go-to person for customers, booking vehicles and keeping them updated.
- Company: Join a busy commercial vehicle service department with a professional vibe.
- Benefits: Earn up to £33,000 plus overtime, with early finishes and a supportive team.
- Other info: Enjoy a full-time, permanent position with great career growth potential.
- Why this job: Make a real difference in customer service while developing your automotive knowledge.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
Salary: Up to £33,000 DOE + Overtime
Hours: Monday to Friday | Alternate Saturday Mornings
Saturday Overtime: Paid at Time and a Half
Are you an experienced Service Advisor looking for a new opportunity with an early finish and excellent overtime potential?
We are recruiting for a customer-focused Service Advisor to join a busy and professional commercial vehicle service department. This is a central role, acting as the key link between customers, the workshop and the wider service team.
The successful candidate will be the first point of contact for customers both face-to-face and over the telephone, ensuring they receive a professional and efficient service throughout their vehicle's journey.
The Role:
- Act as the first point of contact for customers
- Book vehicles into the workshop for servicing, maintenance and repairs
- Liaise closely with Workshop Technicians and Service Teams
- Keep customers updated on vehicle progress and repair requirements
- Prepare and manage job cards
- Assist with administration and invoicing
- Provide accurate information on parts, repairs and labour times
- Promote additional products and services where appropriate
- Ensure customer expectations are managed effectively
- Maintain accurate records and follow company procedures
What We're Looking For:
- Previous experience as a Service Advisor or similar customer-facing automotive role
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Confidence when speaking with customers and upselling additional work
- Good understanding of vehicle parts and repair processes
- Ability to understand labour times and book times
- Good IT and administration skills
- A proactive and customer-focused approach
- Commercial vehicle experience would be advantageous
What's On Offer:
- Basic salary up to £33,000 DOE
- Overtime paid at time and a half
- Monday to Friday, early finishes
- Saturday overtime paid at time and a half
- Full-time, permanent position
- Opportunity to develop your automotive and commercial vehicle knowledge
- Supportive and professional working environment
If you're an experienced Service Advisor looking for an early-start role with excellent overtime opportunities, we'd love to hear from you. Contact Amy at Auto Skills UK quoting Reference: 54667 to find out more or apply today.
Service Advisor in Faversham employer: Auto Skills UK
Join a dynamic automotive dealership in Yeovil, where you will thrive in a supportive and professional environment that values your contributions as a Sales Administrator. With 30 days of annual leave, ongoing training, and clear career progression opportunities, this role not only offers competitive benefits but also fosters personal and professional growth, making it an excellent choice for those seeking meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Faversham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Skills UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Skills UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Faversham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Skills UK:Your cover letter is your chance to shine! Tell us why you want to work at Auto Skills UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Skills UK!
How to prepare for a job interview at Auto Skills UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
