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- Tasks: Help customers via phone, email, and social media while resolving queries and complaints.
- Company: Join a reputable payroll services company with over 20 years of experience.
- Benefits: Enjoy 28 days holiday, early finishes on Fridays, and exclusive discounts.
- Why this job: Work in a fun environment where you can grow, learn, and make an impact.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: No sales involved, and you get your birthday off!
Customer Service Advisor Basic Salary: Up To £23,800 Hours: Monday – Friday 37.5 hours Location: Bournemouth ·NO SALES! ·EARLY FINISH FRIDAY ·24 Days Holiday plus Bank Holidays ·Birthday Off ·Beer Fridge every Friday ·Exclusive Discounts & Offers – Most Major Retailers ·Access to health & wellbeing services If you are looking for a fun, happy working environment, this is for you! Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries. As their Customer Service Advisor, here is what you would have done last week: ·Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses). ·Supported customers through their registration process. ·Participated in active learning sessions aligned to customer experience or general product knowledge. ·Investigated and resolved any customer complaints efficiently. Who you are: ·You Possess customer service experience from previous employment. ·You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc. ·You can demonstrate a good standard of numeracy and literacy. ·You have Strong communication skills, both oral and written. ·You will be resilient, self-motivated, assertive, and confident. What's in it for you: We'll enable you to challenge yourself. Make a positive impact on our business. Growing with us and making your mark, always learning. You'll have 28 days holiday so you can take some downtime whenever you need it and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own
Customer Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's values and culture. Since they emphasize a fun and happy working environment, showing that you align with their ethos during your interactions can make a strong impression.
✨Tip Number 2
Highlight your experience with various communication channels. Be ready to discuss specific examples of how you've successfully managed customer queries through phone, email, and social media in previous roles.
✨Tip Number 3
Prepare for potential scenario-based questions. Think about how you would handle common customer service challenges, such as resolving complaints or guiding customers through a registration process.
✨Tip Number 4
Showcase your resilience and self-motivation. Share stories that demonstrate your ability to stay positive and proactive in challenging situations, as these traits are highly valued in customer service roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to manage customer queries and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are a good fit for the Customer Service Advisor position and how your previous experiences align with their requirements.
Showcase Communication Skills: Since strong communication skills are essential, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: In your application, emphasize any experience you have with various communication channels such as telephone, email, and social media. This will show that you are well-equipped to handle customer interactions across multiple platforms.
How to prepare for a job interview at Auto Skills UK
✨Show Your Customer Service Experience
Be ready to discuss your previous roles in customer service. Highlight specific examples where you successfully managed customer queries or resolved complaints, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly. Prepare to showcase your ability to communicate effectively across various channels like phone, email, and social media.
✨Emphasize Resilience and Motivation
Prepare to share instances where you faced challenges in a customer service setting and how you overcame them. This will illustrate your resilience and self-motivation, which are key traits for this position.
✨Research the Company Culture
Understand the company's values and work environment. Since they emphasize a fun and happy workplace, be prepared to discuss how you can contribute positively to that culture during your interview.
