At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a busy automotive dealership.
- Company: Join a growing and supportive automotive dealership in Gloucester.
- Benefits: Enjoy annual leave increases, discounts, ongoing training, and wellbeing support.
- Other info: Great opportunities for career development and employee support.
- Why this job: Make a real impact on customer satisfaction and develop your career in a dynamic environment.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Gloucester
OTE: Up to 40,000
Hours: Full Time
Driving Licence Required: Yes
Are you an experienced automotive aftersales professional looking to take the next step in your career? We are currently recruiting for a Customer Experience Manager to join a busy and successful automotive dealership. This is an excellent opportunity for an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to develop their career within a growing and supportive business.
As Customer Experience Manager, you will be responsible for leading the service reception team, driving customer satisfaction, and ensuring the smooth day-to-day operation of the front-of-house aftersales department.
Benefits:
- Annual leave increases with length of service
- Colleague referral bonus scheme
- Discounted vehicle purchase schemes
- Discounted servicing, parts, and bodyshop services
- Ongoing training and career development opportunities
- Employee wellbeing support
- Retail and shopping discounts
- Free eye care vouchers
Responsibilities of a Customer Experience Manager:
- Leading, coaching, and supporting a team of Service Advisors
- Ensuring exceptional customer service standards are delivered at all times
- Driving customer satisfaction and service department performance
Customer Experience Manager employer: Auto Skills UK
Join a thriving automotive dealership in Gloucester, where your expertise as a Customer Experience Manager will be valued and nurtured. With a strong focus on employee wellbeing, ongoing training, and career development opportunities, we foster a supportive work culture that encourages growth and success. Enjoy unique benefits such as discounted vehicle purchases and servicing, alongside an annual leave increase with length of service, making this an excellent place for those seeking a rewarding career in the automotive industry.
