At a Glance
- Tasks: Lead a dynamic service department and ensure exceptional customer satisfaction.
- Company: Join a well-established dealership that values leadership and success.
- Benefits: Earn a competitive salary, bonuses, and enjoy ongoing training and career progression.
- Other info: Full-time role with a Monday to Friday schedule and opportunities for growth.
- Why this job: Make a real impact while developing a high-performing team in a supportive environment.
- Qualifications: Experience as a Service Manager with strong leadership and people management skills.
The predicted salary is between 35000 - 39000 £ per year.
Location: Chippenham
Salary: £50,000 Basic Salary + Bonus
Hours: Monday to Friday | 1 in 2 Saturdays, 8:30am - 12:30pm
Job Type: Full-Time, Permanent
Looking for a role where your leadership is recognised, your earning potential is rewarded, and you can make a real impact? If you're an experienced Service Manager looking to lead a successful aftersales operation, this is an outstanding opportunity to join a busy and well-established dealership. Offering a competitive £50,000 basic salary, bonus scheme, and genuine autonomy to drive departmental performance, this role is perfect for an ambitious leader who is passionate about delivering exceptional customer service while developing a high-performing team.
You’ll take ownership of the service department, ensuring operational excellence, maximising profitability, and maintaining the highest levels of customer satisfaction while leading and motivating your team to achieve outstanding results.
WHAT'S IN IT FOR YOU?
- £50,000 Basic Salary
- Performance Bonus Scheme
- Monday to Friday Working
- Saturday Morning Rota (1 in 2)
- Ongoing Training & Leadership Development
- Career Progression Opportunities
- Supportive Senior Management Team
- Established Customer Base
- Full-Time, Permanent Position
THE ROLE
As Service Manager, you'll be responsible for the day-to-day management of the aftersales department, ensuring the workshop and service reception operate efficiently while delivering exceptional customer satisfaction and financial performance.
Key responsibilities include:
- Managing the day-to-day operation of the service department
- Leading, motivating and developing the Service Advisors, Workshop Controller and Vehicle Technicians
- Driving departmental profitability through effective labour sales, workshop efficiency and customer retention
- Monitoring and improving key performance indicators including labour sales, efficiency, utilisation and CSI
- Ensuring exceptional customer service is delivered throughout the entire aftersales journey
- Managing workshop loading to maximise productivity and minimise downtime
- Supporting recruitment, training and performance management within the department
- Maintaining manufacturer standards, warranty compliance and health & safety procedures
- Working closely with senior management to achieve departmental and business objectives
ABOUT YOU
We’re keen to hear from candidates who can demonstrate:
- Previous experience as a Service Manager within a franchised dealership or large automotive business
- A proven track record of leading successful aftersales departments and achieving departmental targets
- Strong leadership, coaching and people management skills
- Excellent commercial awareness with the ability to drive profitability and customer satisfaction
- Strong organisational and problem-solving abilities
- The ability to perform effectively in a fast-paced dealership environment
- Excellent communication and customer relationship skills
- Full UK Manual Driving Licence
APPLY TODAY
This is an excellent opportunity to join a successful dealership that values strong leadership, rewards success, and offers genuine long-term career progression within a professional and supportive working environment. If you’re an experienced Service Manager looking for your next challenge, we’d love to hear from you.
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Manager opportunity, quoting job reference 54255.
Service Manager in Chippenham employer: Auto Skills UK
Auto Skills UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, opportunities for overtime, and a flexible 4-on 4-off shift pattern, employees can enjoy a healthy work-life balance while advancing their careers in a dynamic workshop environment in Brighouse.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Skills UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Skills UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Skills UK:Your cover letter is your chance to shine! Tell us why you want to work at Auto Skills UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Skills UK!
How to prepare for a job interview at Auto Skills UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
