At a Glance
- Tasks: Be the go-to person for customers, managing vehicle bookings and repairs with top-notch service.
- Company: Join a busy commercial vehicle operation in Charing, Kent.
- Benefits: Starting salary of £30,000+, 22 days holiday, private healthcare, and ongoing training.
- Other info: Dynamic role with opportunities for growth and company events.
- Why this job: Make a real difference by connecting customers with technicians and ensuring smooth operations.
- Qualifications: Experience in automotive service, excellent communication skills, and strong organisational abilities.
An excellent opportunity has become available for an experienced Service Advisor to join a busy commercial vehicle operation. This role is ideal for someone with previous automotive aftersales experience who enjoys delivering exceptional customer service, managing workshop activity and building strong customer relationships.
Working Hours
- Monday to Friday
- 8:00am - 5:00pm
- 30-minute unpaid lunch break
- Additional weekend work and overtime may be required to support events and operational requirements.
The Role
As a Commercial Vehicle Service Advisor, you will act as the key link between customers, technicians and the workshop, ensuring vehicles are booked, repaired and returned efficiently while delivering outstanding customer service throughout the process.
Key duties include:
- Managing customer enquiries via telephone, email and in person.
- Booking vehicles into the workshop and coordinating repairs.
- Providing repair updates and obtaining authorisation for additional work.
- Supporting technicians with repair information and job allocation.
- Promoting service plans, additional work, parts and accessories where appropriate.
- Managing vehicle handovers and explaining completed work and invoices.
- Conducting service reminder and customer retention activities.
- Supporting workshop productivity and achieving departmental KPIs.
- Assisting with parts identification and ordering.
- Maintaining excellent customer satisfaction levels.
Candidate Requirements
- Previous experience within an Automotive or Commercial Vehicle Service Advisor role.
- Excellent customer service and communication skills.
- Strong organisational and administration abilities.
- Computer literate with experience using Microsoft Office.
- Ability to prioritise workload in a fast-paced environment.
- Strong attention to detail.
- Professional and proactive approach.
- Experience using dealer management systems advantageous but not essential.
Benefits
- Competitive salary starting from £30,000.
- 22 days holiday plus Bank Holidays.
- Private healthcare plan.
- Employee Assistance Programme.
- Service loyalty rewards.
- Ongoing training and development.
- Company events and employee benefits.
If you are interested, please ask for Luke at Auto Skills.
Job Ref: 53872
Service Advisor in Charing employer: Auto Skills UK
Join a dynamic team as a Service Advisor in Charing, Kent, where your expertise in automotive aftersales will be valued and rewarded. With a competitive starting salary of £30,000+, generous holiday allowance, private healthcare, and ongoing training opportunities, we foster a supportive work culture that prioritises employee growth and satisfaction. Experience the unique advantage of working in a busy commercial vehicle operation that values exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Charing
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Service Advisor in Charing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience as a Service Advisor or in a similar role. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've delivered exceptional customer service and managed workshop activities in the past.
Show Off Your Communication Skills:Since this role involves managing customer enquiries and providing updates, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Auto Skills UK
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around commercial vehicles. Familiarise yourself with common repairs and service plans, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Customer Service is Key
Since this role revolves around delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you managed difficult situations or built strong relationships, as these stories will resonate well during the interview.
✨Organisational Skills Matter
Be ready to discuss how you prioritise tasks in a fast-paced environment. You might be asked about your methods for managing multiple customer enquiries or coordinating workshop activities, so have some strategies in mind that demonstrate your strong organisational skills.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of vehicles you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
