At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a successful automotive business that values and rewards its employees.
- Benefits: Earn a competitive salary with bonuses and enjoy a great work-life balance.
- Other info: Ongoing training and genuine opportunities for career progression await you.
- Why this job: Make a real impact in customer service while developing your career in a supportive environment.
- Qualifications: Experience as a Service Advisor and excellent communication skills are essential.
Location: Bradford
Salary: £30,000 Basic Salary + Bonus + Service Plan Commission
Hours: Monday to Friday | Saturday 1 in 4
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected? If you're an experienced Service Advisor looking for your next opportunity within a busy and professional dealership, this role offers an excellent combination of competitive earnings, additional commission opportunities through service plan sales, and a great work-life balance with just one Saturday in four.
Joining a supportive and customer-focused aftersales team, you'll play a key role in delivering an exceptional customer experience while benefiting from ongoing career development and long-term stability within a successful automotive business.
WHAT'S IN IT FOR YOU?
- £30,000 Basic Salary
- Bonus Scheme
- Additional Earnings Through Service Plan Sales
- Monday to Friday Working
- Saturday Rota of 1 in 4
- Full-Time, Permanent Position
- Supportive Team Environment
- Ongoing Training & Development
- Career Progression Opportunities
THE ROLE
As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional, efficient, and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
- Managing service and repair bookings efficiently
- Coordinating workshop loading to maximise productivity
- Keeping customers updated throughout the repair process
- Identifying and upselling additional work where appropriate
- Promoting service plans and manufacturer offers
- Liaising closely with technicians to ensure repairs are completed on time
- Maintaining accurate customer and vehicle records
- Delivering outstanding customer service at every stage of the journey
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
- A proven track record of upselling additional products, services, and service plans
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- The ability to work effectively in a busy dealership environment
- A positive, professional and customer-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54118.
Service Advisor in Bradford employer: Auto Skills UK
Join a thriving automotive dealership in Bradford where your customer service expertise is not only recognised but rewarded with a competitive salary and bonus structure. Enjoy a supportive team environment that prioritises work-life balance, with just one Saturday shift every four weeks, alongside ongoing training and clear pathways for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Skills UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Skills UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Skills UK:Your cover letter is your chance to shine! Tell us why you want to work at Auto Skills UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Skills UK!
How to prepare for a job interview at Auto Skills UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
