At a Glance
- Tasks: Deliver outstanding customer service and support daily operations in a busy workshop.
- Company: Join a stable, long-established business with a supportive team culture.
- Benefits: Enjoy a competitive salary, structured hours, and 23 days annual leave.
- Other info: Dynamic role with opportunities for career growth in a fast-paced environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Aylesford
Salary: £30,000+ DOE
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your work genuinely makes a difference, and every day brings something different? This Customer Experience & Operations Coordinator opportunity is perfect for someone who enjoys working with customers, keeping operations running smoothly and being part of a busy, professional environment. If you're looking for a long-term career with a stable employer, structured Monday to Friday hours and genuine opportunities to develop, this role offers exactly that.
As a Customer Experience & Operations Coordinator, you’ll become the welcoming face of the business, playing a key role in delivering an outstanding customer experience while supporting the day-to-day operation of a busy workshop. You’ll join a supportive team where your organisation, communication skills and attention to detail will be highly valued.
What’s in it for you?
- Competitive salary of £30,000+ DOE
- Monday to Friday working hours
- Rotating shifts:
- Week 1: 7:00am - 3:30pm
- Week 2: 8:00am - 4:30pm
- 23 days annual leave plus Bank Holidays
- Company pension
- Monthly pay
- Stable, long-established business
- Supportive working environment
- Career development opportunities
The Role
As a Customer Experience & Operations Coordinator, you’ll be responsible for creating a professional first impression for customers while ensuring the smooth running of reception and administration functions. This varied role combines customer service, administration and operational coordination within a fast-paced automotive environment.
Key responsibilities include:
- Welcoming customers and visitors in a friendly and professional manner.
- Managing incoming telephone calls and directing enquiries efficiently.
- Processing customer jobs through customer and insurance platforms.
- Booking vehicles into the workshop and coordinating collections and deliveries.
- Providing regular customer updates using multiple online systems.
- Maintaining accurate customer records and administrative documentation.
- Supporting the management and workshop teams with administration and invoice processing.
- Ensuring reception and customer areas remain professional, organised and welcoming.
About You
To succeed as a Customer Experience & Operations Coordinator, you’ll be organised, customer-focused and able to remain calm under pressure while managing a varied workload.
You’ll ideally have:
- Previous experience as a Customer Experience & Operations Coordinator, Customer Service Advisor, Receptionist, Front of House Coordinator, Service Administrator or Operations Coordinator.
- Previous experience within an automotive, Bodyshop, accident repair centre or commercial vehicle environment would be advantageous, but is not essential.
- Excellent communication and interpersonal skills.
- A confident and professional telephone manner.
- Strong organisational skills with exceptional attention to detail.
- Good IT skills, including Microsoft Office, and the ability to learn new systems quickly.
- A proactive attitude with the ability to prioritise tasks in a busy environment.
- A genuine commitment to delivering outstanding customer service.
Apply Today
If you’re an experienced Customer Experience & Operations Coordinator looking for a secure, rewarding position where your customer service and organisational skills will be appreciated, this is an excellent opportunity to join a well-established business offering long-term stability and genuine career development. Apply today for immediate consideration.
Contact Chris at AutoSkills UK and quote job number 54317.
Customer Experience & Operations Coordinator in Aylesford employer: Auto Skills UK
Auto Skills UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, opportunities for overtime, and a flexible 4-on 4-off shift pattern, employees can enjoy a healthy work-life balance while advancing their careers in a dynamic workshop environment in Brighouse.
