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For Companies At a Glance
- Tasks: Help customers with service bookings and upsell special offers.
- Company: Join a dynamic car dealership focused on customer satisfaction.
- Benefits: Enjoy employee discounts, life insurance, and a solid bonus structure.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Previous experience in service or parts advising is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 24000 - 42000 £ per year.
Basic Salary - £30,000 OTE - £36,400
Hours: Monday - Friday 8am till 5.30pm and 1 in 3 Saturdays 8am till 1pm
Location - Thames Ditton
Benefits:
- Employee Discounts
- Life Insurance
- Good Bonus Structure
Are you an enthusiastic, team player, hard working Aftersales Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of an Aftersales Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
- Processing/Ordering Parts.
Skills and Qualifications of an Aftersales Advisor:
- Must have previous experience as a Service or Parts Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Aftersales Advisor position, please contact Kelsey @ Auto Skills and quote job number: 50704.
Aftersales Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also show us that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling works and service plans, being able to demonstrate your ability to effectively communicate the benefits of additional services can set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter can help you tailor your approach during any interviews, showing us that you’re not just a fit for the role, but also for our team.
✨Tip Number 4
Prepare some insightful questions about the role and the dealership. This shows your genuine interest in the position and gives you a chance to assess if this is the right fit for you as well.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service or Parts Advisor. Include specific examples of how you've successfully upsold services or managed customer bookings in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Aftersales Advisor role. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: In your application, emphasise your ability to meet customer requirements and maintain high standards. Provide examples of how you've effectively handled customer interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As an Aftersales Advisor, enthusiasm is key. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can set you apart from other candidates.
✨Demonstrate Your Upselling Skills
Since upselling is a crucial part of the role, prepare examples of how you've successfully upsold products or services in previous positions. Be ready to discuss your strategies and the outcomes.
✨Familiarise Yourself with DMS Systems
Knowledge of systems like Kerridge, 1 Link, or Pinnacle is essential. Brush up on your understanding of these systems and be prepared to discuss how you've used them in past roles to manage bookings and parts ordering.
✨Prepare Questions About the Role
Having insightful questions ready shows your interest in the position. Ask about the team dynamics, the dealership's approach to customer service, or how success is measured in the Aftersales department.
