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- Tasks: Assist customers, manage bookings, and liaise with technicians daily.
- Company: Join a dynamic automotive team focused on customer satisfaction.
- Benefits: Enjoy a full-time role with no weekends and a competitive salary.
- Why this job: Be part of a supportive culture that values your skills and offers growth opportunities.
- Qualifications: 3+ years in a similar role, valid UK driving licence, and strong customer service skills required.
- Other info: Work Monday to Friday, 8am – 5pm, with pension benefits.
What Service Advisors are offered:
- Full Time / Permanent
- Monday to Friday 8am – 5pm
- Pensions
- NO Weekends
- Salary £25,000 - £30,000 dependant on industry experience
Key Tasks of a Service Advisor:
- Answering the telephone & dealing with customer enquiries.
- Dealing with customer enquiries on the Service Reception counter.
- Liaising with the team of technicians.
- Managing the shifts work load in accordance with customer expectations.
- Managing service bookings on a day to day basis.
- Assisting with managing the collection and delivery driver diary.
- Helping to move vehicles in the yard when required to do so.
- Liaising with Subcontractors to arrange works and chasing when required.
- To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
- Handling payments from customers.
Requirements of a Service Advisor:
- 3+ years experience within an Automotive Service Advisor position or similar role within the automotive industry.
- Must have a valid UK driving licence.
- Must have an eye for detail and able to use various Microsoft packages and Outlook.
- Have excellent customer service skills.
Automotive Service Advisor employer: Auto Professionals Recruitment Services
Contact Detail:
Auto Professionals Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and trends. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the automotive sector. Attend industry events or join online forums to connect with current Service Advisors or technicians. They can provide insights and potentially refer you to open positions.
✨Tip Number 3
Prepare for common interview questions specific to the role of a Service Advisor. Think about scenarios where you've successfully handled customer complaints or managed service bookings, as these examples will showcase your experience effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your conversation during the interview to align with our mission can set you apart from other candidates and show that you're genuinely interested in joining our team.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Automotive Service Advisor or in a similar role. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage service bookings and liaise with technicians.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key tasks mentioned in the job description. Explain how your previous experience aligns with the responsibilities of the role, particularly in managing customer enquiries and service bookings.
Highlight Relevant Skills: In your application, specifically mention your proficiency with Microsoft packages and Outlook, as well as your attention to detail. These are crucial for the role and should be clearly stated to catch the employer's eye.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Service Advisor.
How to prepare for a job interview at Auto Professionals Recruitment Services
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've handled difficult situations. Use specific examples to demonstrate your skills.
✨Familiarise Yourself with Automotive Terminology
Understanding automotive terms and processes is crucial for this role. Brush up on common industry jargon and be ready to discuss how you can effectively communicate with both customers and technicians.
✨Demonstrate Your Organisational Skills
The job involves managing bookings and workloads efficiently. Prepare to talk about your organisational strategies and any tools or software you’ve used to keep track of tasks and appointments.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, the company's approach to customer service, or opportunities for professional development within the organisation.
