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- Tasks: Book customer cars for service/MOT and manage vehicle movements.
- Company: Join RRG Group, a progressive company with a great team spirit.
- Benefits: Up to 38 days holiday, workplace pension, and employee car scheme after probation.
- Why this job: Make a real impact by delivering top-notch customer service in a dynamic environment.
- Qualifications: Passion for customer service and excellent communication skills required.
- Other info: Flexible involvement in charity events and fantastic career progression opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Up to £28,000 basic for individuals with main dealer franchise experience.
Additional bonus plan and future progression opportunities available.
A team of 3 Service Advisors and 1 trainee.
Experience with 1 Link, Kerridge, Motability etc. is desirable but not essential.
Benefits of working at RRG Group:
- 32 days holiday including Bank Holidays, rising with length of service up to 38 days.
- Workplace Pension Scheme.
- After successful completion of 6 months probation period, you will be eligible to go into our Employee Car Scheme (Toyota / Lexus / Skoda).
- Fantastic future career opportunities as expected from a large and progressive company.
- Wellbeing support.
- Great team spirit, charity events and the flexibility to get involved in various fundraising events.
Main duties of the role will include booking customers' cars in for service/MOT, coordinating the movements of the customer vehicles through the service centre, customer enquiries, upselling and general administration tasks.
We are looking for candidates with a passion for delivering the highest levels of customer service and the personality to develop and maintain long-term customer relationships.
Ideally, the successful candidate will have previous experience in a similar role, be target orientated and be a team player.
Additionally, the successful applicant will also have excellent communication skills, provide a high level of customer service and have the ability to use their own initiative.
Normal working hours will be an average of 45 hours per week: Monday to Friday 08:00 through to 18:00 with an hour unpaid break for lunch. You will also be required to work alternate Saturdays (every other) 08:30 through to 13:00 which will be part of the normal working week.
Service Advisor in Bolton employer: Auto Elite Network UK
Contact Detail:
Auto Elite Network UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research RRG Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can highlight your customer service skills and experience in a way that aligns with the Service Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience, especially if you've worked with systems like 1Link or Kerridge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’d be a great fit for our team at RRG Group. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and check for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Auto Elite Network UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially if you've got experience with systems like 1Link or Kerridge. Familiarise yourself with the services offered by RRG Group and be ready to discuss how your past experiences can contribute to their customer service excellence.
✨Show Your Customer Service Skills
Since this role is all about delivering top-notch customer service, prepare examples from your previous jobs where you went above and beyond for a customer. Think about situations where you resolved issues or built strong relationships, as these will showcase your passion for the role.
✨Be a Team Player
RRG Group values teamwork, so be ready to talk about how you’ve collaborated with others in the past. Share specific instances where you supported your colleagues or contributed to a team goal, highlighting your ability to work well in a small team environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, opportunities for progression, or how they measure success in the Service Advisor role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
