At a Glance
- Tasks: Provide top-notch customer service and support to insurance agents and members.
- Company: Join the largest club in the AAA federation with a strong reputation.
- Benefits: Enjoy health coverage, 401(K) match, tuition assistance, and employee discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping others while building your career.
- Qualifications: Customer service experience and proficiency in Microsoft Office preferred.
The predicted salary is between 20.92 - 23.01 £ per hour.
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Responsibilities Include:
- Maintenance and servicing of insurance policies
- Verifying new business applications
- Processing insurance and membership payments
- Updating electronic member information
- Maintaining filing systems and typing
Qualifications:
- Bilingual skills in English and Spanish, preferred.
- Prior customer service experience.
- High school diploma or equivalent required.
- Experience working in a sales environment strongly preferred.
- Must be proficient in using Microsoft Office software products.
- A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.
The starting pay range for this position is £20.92 – £23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
Insurance Service Specialist (San Clemente) employer: Auto Club Of Southern Calif
The Auto Club is an exceptional employer, offering a supportive work culture that prioritises employee growth and development through comprehensive training programmes. Located in San Clemente, employees benefit from remarkable perks such as health coverage, 401(K) plans with company match, and generous paid leave policies, all while being part of a diverse team dedicated to delivering legendary service to our members.
Contact Details:
Auto Club Of Southern Calif Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Service Specialist (San Clemente)
✨Tip Number 1
Get to know the company! Research Auto Club's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their legendary service ethos.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping members, being able to clearly express yourself is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Insurance Service Specialist (San Clemente)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for helping others shine through. We want to see how you can bring that legendary service vibe to our team!
Tailor Your Experience:Make sure to highlight any customer service experience you have, especially in a sales environment. We love seeing how your skills align with what we do at the Auto Club.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Insurance Service Specialist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Auto Club Of Southern Calif
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance policies and customer service. Brush up on common terms and processes related to Property & Casualty insurance. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about helping members, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your interpersonal skills and commitment to service.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions clearly and confidently. You might even want to practice explaining how you would handle specific scenarios related to insurance services, as this could come up during the interview.
✨Be Ready to Discuss Your Tech Skills
Since proficiency in Microsoft Office is a must, be prepared to discuss your experience with these tools. You might be asked about how you've used them in previous roles, so think of examples that demonstrate your ability to manage data and communicate effectively using technology.
