At a Glance
- Tasks: Provide top-notch customer service and support to insurance agents and members.
- Company: Join the largest club in the AAA federation with a strong reputation.
- Benefits: Enjoy health coverage, 401(K) match, tuition assistance, and more!
- Other info: Diverse team culture with opportunities for career growth.
- Why this job: Make a real difference by helping others with their insurance needs.
- Qualifications: Customer service experience and bilingual skills preferred.
The predicted salary is between 20.92 - 23.01 £ per hour.
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Responsibilities Include:
- Maintenance and servicing of insurance policies
- Verifying new business applications
- Processing insurance and membership payments
- Updating electronic member information
- Maintaining filing systems and typing
Qualifications:
- Bilingual skills in English and Spanish, preferred.
- Prior customer service experience.
- High school diploma or equivalent required.
- Experience working in a sales environment strongly preferred.
- Must be proficient in using Microsoft Office software products.
- A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.
The starting pay range for this position is $20.92 – $23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
Insurance Service Specialist (Rancho Cucamonga) employer: Auto Club Of Southern Calif
The Auto Club is an exceptional employer, offering a supportive work culture that prioritises employee growth and development through comprehensive training programmes. Located in Rancho Cucamonga, employees benefit from remarkable perks such as health coverage, 401(K) plans with company match, and generous paid time off, all while being part of a diverse team dedicated to delivering legendary service to our members.
Contact Details:
Auto Club Of Southern Calif Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Service Specialist (Rancho Cucamonga)
✨Tip Number 1
Get to know the company! Research the Auto Club and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping members, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Auto Club family. Don’t miss out on this opportunity!
We think you need these skills to ace Insurance Service Specialist (Rancho Cucamonga)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for helping others shine through. We want to see how you can bring that legendary service vibe to our team!
Tailor Your Experience:Make sure to highlight any customer service experience you have. We love candidates who can demonstrate their skills in maintaining superior customer relationships, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised information, so make it easy for us to see why you’re a great fit for the Insurance Service Specialist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with us.
How to prepare for a job interview at Auto Club Of Southern Calif
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance policies and customer service. Brush up on common terms and processes related to Property & Casualty insurance. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about helping members, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will highlight your interpersonal skills.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling customer inquiries and processing payments. The more comfortable you are speaking about your experiences, the better you'll perform.
✨Be Bilingual, Be Brilliant
If you speak both English and Spanish, make sure to mention this during your interview. Being bilingual is a huge asset in this role, so be ready to discuss how you can use your language skills to enhance customer service and support diverse members.
