At a Glance
- Tasks: Assist members with insurance queries, payments, and policy changes in a supportive team environment.
- Company: Join the Auto Club, a leading organisation with a commitment to legendary service.
- Benefits: Enjoy health coverage, 401(K) matching, tuition assistance, and employee discounts.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a difference by helping others while building your career in a dynamic setting.
- Qualifications: Customer service experience preferred; bilingual skills in English and Spanish are a plus.
The predicted salary is between 20.92 - 23.01 £ per hour.
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Responsibilities Include:
- Maintenance and servicing of insurance policies
- Verifying new business applications
- Processing insurance and membership payments
- Updating electronic member information
- Maintaining filing systems and typing
Qualifications:
- Bilingual skills in English and Spanish, preferred.
- Prior customer service experience.
- High school diploma or equivalent required.
- Experience working in a sales environment strongly preferred.
- Must be proficient in using Microsoft Office software products.
- A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.
The starting pay range for this position is $20.92 – $23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
Insurance Service Specialist (Los Angeles) employer: Auto Club Of Southern Calif
The Auto Club is an exceptional employer, offering a supportive work culture that prioritises employee growth and development through comprehensive training programmes. Located in Los Angeles, our team enjoys remarkable benefits including health coverage, 401(K) plans with company match, and generous paid time off, all while contributing to a diverse environment that values every member's unique strengths. Join us in delivering legendary service to our members and experience a fulfilling career with ample opportunities for advancement.
Contact Details:
Auto Club Of Southern Calif Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Service Specialist (Los Angeles)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Insurance Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share why you're passionate about customer service and how your skills align with the role. Keep it friendly and engaging!
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly gives you a better shot at being noticed by our hiring team. Let’s get you started!
We think you need these skills to ace Insurance Service Specialist (Los Angeles)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for helping others shine through. We want to see how you can bring that legendary service vibe to our team!
Tailor Your Experience:Make sure to highlight any customer service experience you have, especially in a sales environment. We love seeing how your background aligns with the role of an Insurance Service Specialist.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Auto Club Of Southern Calif
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance policies and the services offered by the Auto Club. Brush up on common terms and processes, as this will show your enthusiasm and readiness to assist members effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer, as this role is all about delivering legendary service.
✨Practice Your Communication
Since excellent communication skills are key for this position, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you would explain complex insurance concepts in simple terms.
✨Embrace Your Bilingual Skills
If you're bilingual, especially in English and Spanish, be sure to mention this during the interview. Prepare to discuss how you can use these skills to enhance member interactions and support a diverse clientele.
