At a Glance
- Tasks: Provide top-notch customer service and support to insurance agents and members.
- Company: Join the largest club in the AAA federation with a strong reputation.
- Benefits: Enjoy health coverage, 401(K) match, tuition assistance, and more!
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real difference by helping others with their insurance needs.
- Qualifications: Customer service experience and bilingual skills preferred.
The predicted salary is between 20.92 - 23.01 £ per hour.
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Responsibilities Include:
- Maintenance and servicing of insurance policies
- Verifying new business applications
- Processing insurance and membership payments
- Updating electronic member information
- Maintaining filing systems and typing
Qualifications:
- Bilingual skills in English and Spanish, preferred.
- Prior customer service experience.
- High school diploma or equivalent required.
- Experience working in a sales environment strongly preferred.
- Must be proficient in using Microsoft Office software products.
- A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.
The starting pay range for this position is £20.92 – £23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
Insurance Service Specialist (Laguna Hills) employer: Auto Club Of Southern Calif
The Auto Club is an exceptional employer that prioritises employee growth and development through comprehensive training programmes and a supportive work culture. Located in Laguna Hills, our team enjoys remarkable benefits including health coverage, 401(K) plans with company match, and generous paid time off for community service, all while delivering legendary service to our members. Join us to be part of a diverse and dynamic team that values your contributions and fosters a sense of belonging.
Contact Details:
Auto Club Of Southern Calif Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Service Specialist (Laguna Hills)
✨Tip Number 1
Get to know the company! Research Auto Club's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their legendary service ethos.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping members, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to deliver that top-notch service we pride ourselves on.
We think you need these skills to ace Insurance Service Specialist (Laguna Hills)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for helping others shine through. We want to see how you can bring that legendary service vibe to our team!
Tailor Your Experience:Make sure to highlight any customer service experience you have, especially in a sales environment. We love seeing how your background aligns with what we do at the Auto Club.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Insurance Service Specialist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Auto Club Of Southern Calif
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance services and the specific role of an Insurance Service Specialist. Brush up on common insurance terms and processes, as well as the Auto Club's mission and values. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about helping members, be ready to share examples from your past experiences where you provided exceptional customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to delivering legendary service.
✨Practice Your Communication
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. If you're bilingual, be prepared to showcase your language skills, especially if asked about handling Spanish-speaking customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the training programs mentioned in the job description or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
