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- Tasks: Lead the design and implementation of scalable Salesforce solutions across Sales and Service Cloud.
- Company: Join AAA, a leading organisation with a strong reputation and diverse culture.
- Benefits: Enjoy health coverage, 401(K) match, tuition assistance, and paid parental leave.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real impact by driving digital transformation and innovative solutions.
- Qualifications: 7+ years in Salesforce solutions, with strong architecture and integration skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking a seasoned Salesforce Solutions Architect to lead the design and implementation of scalable Salesforce solutions across Sales and Service Cloud. You will drive integrations, best practices, and technical strategy to support AAA's business goals and digital transformation initiatives.
What You Will Do
- Lead overall Salesforce solution architecture across Sales and Service Cloud, ensuring alignment with AAA's business goals and technology standards.
- Design and manage integrations between Salesforce and Guidewire to enable seamless front-office and back-office workflows.
- Architect and optimize Salesforce–Genesys integrations for omnichannel contact center experiences (voice and digital channels).
- Translate business requirements into well-designed solutions, including data models, interaction flows, configuration, and custom development as needed.
- Define and enforce Salesforce best practices, standards, and guardrails for security, data quality, performance, and reuse.
- Provide technical leadership to internal and partner teams; review designs, conduct code/configuration reviews, and coach admins and developers.
- Own the Salesforce technical roadmap for assigned domains, including evaluating and adopting new Salesforce features (e.g., AI, automation, digital engagement).
- Partner with enterprise architects, security, and infrastructure teams to ensure solutions comply with architecture, privacy, and regulatory requirements.
- Support release planning and deployment strategies, including CI/CD, environment management, and testing approaches.
What You Will Need
- 7+ years of hands-on experience delivering Salesforce solutions, with at least 3+ years in an architect or lead role.
- Deep expertise with Salesforce Financial Services Cloud, including case management, routing, knowledge, and sales processes.
- Experience designing and implementing integrations between Salesforce and enterprise systems (APIs, middleware, event-driven patterns).
- Practical experience with at least one major contact center platform integrated with Salesforce; Genesys experience strongly preferred.
- Proven experience with complex data modeling, sharing/security model design, and performance optimization on Salesforce.
- Strong skills in gathering requirements, defining user stories, and communicating solution options and trade-offs with stakeholders.
- Excellent communication and documentation skills, with the ability to explain complex concepts to non-technical audiences.
Preferred
- Experience in insurance, membership, or financial services, ideally with Guidewire and Genesys integrations to Salesforce.
- Salesforce certifications such as Application Architect, System Architect, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, etc.
- Experience with Salesforce Voice/telephony integrations and Scheduler (field/service or member appointment scheduling).
- Experience with Agile delivery, DevOps practices, and tools for version control and CI/CD in Salesforce environments.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.
Salesforce Solution Architect (Coppell) employer: Auto Club Of Southern Calif
Contact Detail:
Auto Club Of Southern Calif Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Solution Architect (Coppell)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio of your past Salesforce projects and solutions. This will not only demonstrate your expertise but also give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common Salesforce scenarios and case studies. Be ready to discuss how you've tackled challenges in previous roles and how you can apply that experience to AAA's needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at AAA.
We think you need these skills to ace Salesforce Solution Architect (Coppell)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Solution Architect role. Highlight your experience with Salesforce solutions, especially in Sales and Service Cloud, and how it aligns with our goals at AAA.
Showcase Your Technical Skills: We want to see your hands-on experience! Be specific about your expertise in integrations, data modelling, and any relevant Salesforce certifications. This is your chance to shine, so don’t hold back!
Communicate Clearly: Your ability to explain complex concepts is key. Use clear language in your application to demonstrate how you can communicate effectively with both technical and non-technical audiences. We love a good storyteller!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Auto Club Of Southern Calif
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around the Financial Services Cloud and integrations with platforms like Genesys. Be ready to discuss specific projects where you've designed solutions or optimised performance, as this will show your hands-on experience.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions during your interview. Prepare to explain your approach to data modelling, security design, and how you've implemented best practices in past roles. Practising these explanations will help you communicate complex concepts clearly.
✨Showcase Your Leadership Skills
As a Solutions Architect, you'll need to demonstrate your ability to lead teams and guide technical strategy. Think of examples where you've provided technical leadership or coached others, and be ready to share how you’ve influenced project outcomes positively.
✨Align with Business Goals
Understand AAA's business goals and how Salesforce can support them. Be prepared to discuss how your architectural decisions can drive digital transformation initiatives. This shows that you’re not just a techie but also someone who understands the bigger picture.