At a Glance
- Tasks: Lead IT infrastructure projects and modernise enterprise environments with innovative cloud solutions.
- Company: Join Autocab, a pioneering software provider in the taxi and private hire industry.
- Benefits: Enjoy hybrid working, 25 days holiday, and perks like Uber Eats vouchers and free breakfast.
- Other info: Collaborative culture with opportunities for professional growth and a fun office environment.
- Why this job: Make a real impact in a high-stakes role while mentoring and guiding a dynamic IT team.
- Qualifications: 5+ years in IT infrastructure, with relevant Microsoft certifications and a degree in IT or related field.
The predicted salary is between 54000 - 66000 £ per year.
Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. We do this by creating award-winning software and working with our customers and employees to produce solutions that work.
As a Senior IT Infrastructure Engineer, you will be a cornerstone of the Internal IT team, a technical anchor to our Head of IT Operations. We are seeking a technically strong and hands-on professional, with at least 5 years’ experience in this role, who is passionate about modernising enterprise IT environments. This is a newly created, high impact role where you will be comfortable taking ownership of day-to-day infrastructure, lead on complex technical projects, driving cloud adoption, working closely with key stakeholders and Cyber Security.
You will help embed secure-by-design principles, support operational excellence, and identify opportunities for continual improvement. You will also mentor and guide our IT team members, acting as the senior escalation point for complex issues, sharing technical expertise, promoting best practice, and driving innovation across infrastructure technologies to support the organisation's long-term growth and transformation objectives.
You will report to our Head of IT Operations to support Autocab with our key business objectives to achieve the following:
- Delivery and maintenance of Cloud Migration of Windows On-Premise Infrastructure
- Modernisation of our Network Infrastructure to Cloud Appliances and Global Secure Access
- Delivery of Autopilot v2, Autopatch and other Microsoft offerings within Entra ID and Intune and Microsoft 365
- Implement and support all Microsoft E5 new features – Intune Endpoint Privilege Management (EPM), Microsoft Cloud PKI, Enterprise Application Management and Intune Remote Help
- Deliver “Best-in-Class” IT Service
- Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances
- Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise Application Management, and Intune Remote Help
- Act as technical owner for all core infrastructure services including the departing Active Directory, DNS, DHCP, identity and access management, networking, and enterprise collaboration platforms
- Support of Windows, MacOS, Android and iOS devices
- Partner with the Head of IT Operations to define infrastructure roadmaps, evaluate emerging technologies, and deliver strategic projects that support Autocab's growth and transformation objectives
- Deputise in the absence of Head of IT Operations and our IT Support Technician
- Improve and automate our core IT processes such as JML
- Improve our end user experience, identifying opportunities for improvement
- Lead on the Business’ BCP IT related tasks – Improve backup and recovery solutions, perform simulations and produce reports documenting success
- Develop and maintain on our “Document Everything” policy, with technical documentation, standards, procedures, and architecture diagrams to support operational excellence and knowledge retention
Degree in Information Technology, Computer Science or a related discipline. Microsoft Certification in at least one of the following – Microsoft Certified: Azure Solutions Architect Expert, Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator Expert, Microsoft Certified: Cisco Certified Network Associate (CCNA) or Professional (CCNP), CompTIA Network+
9am - 5pm, Monday – Friday ~ Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays
25 days’ holiday (plus bank holidays) per annum ~ Company pension scheme with Royal London ~ Life Assurance - 24/7 life cover, 2x your basic salary ~ Monthly Uber Eats vouchers ~ Free breakfast on office days ~ 24/7 confidential Employee Assistance Programme ~ Access to Help@Hand which provides virtual GP, physio and mental health support services ~ Office social area, which includes pool, foosball, and table tennis tables
After passing probation: Medical insurance with Vitality, L&D Scheme to offer further qualifications, courses and training, Enhanced leave policies including family leave and sickness leave.
Have strong team working and listening skills to help yourself, your team, and Autocab. Have a flexible approach to your work; be creative and confident in your work. Comfortable with building rapport with customers and the team.
For information on how we handle and protect your personal data, please review our Candidate Privacy Notice here.
Senior IT Infrastructure Engineer - Service Desk employer: Auto Cab Srl
At Autocab, we pride ourselves on being an innovative leader in the taxi and private hire booking software industry, offering a dynamic work environment that fosters collaboration and creativity. Our commitment to employee growth is evident through our comprehensive benefits package, including generous holiday allowances, medical insurance, and a strong focus on professional development. With a hybrid working model and a vibrant office culture, we ensure that our team members feel valued and supported while making a meaningful impact in a rapidly evolving marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Infrastructure Engineer - Service Desk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Auto Cab Srl values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Auto Cab Srl might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Auto Cab Srl!
✨Direct Apply to Auto Cab Srl
Let's not forget to apply directly through the Auto Cab Srl website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Infrastructure Engineer - Service Desk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Auto Cab Srl.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Auto Cab Srl. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Auto Cab Srl
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
