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- Tasks: Support autistic individuals and families by providing information and advice through calls and emails.
- Company: Join a leading charity dedicated to enriching the lives of autistic people in the West Midlands.
- Benefits: Competitive salary, extensive training, employee assistance, and flexible working hours.
- Why this job: Make a real difference in the lives of autistic individuals while developing your skills.
- Qualifications: Strong communication skills and a passion for supporting autistic people.
- Other info: Part-time role with opportunities for personal growth and community impact.
The predicted salary is between 12218 - 12218 £ per year.
Autism West Midlands is a leading charity in the West Midlands for autistic people and their families. We use our expertise to enrich the lives of autistic people and those who love and care for them. Our passionate, expert staff and volunteers work across all age groups and abilities, by providing personalised support.
This role involves working within the Navigation Team for the Community Autism Support Service for Coventry & Warwickshire. The Navigation Team is the first point of contact for families and individuals referred into the CASS service. You will be working as part of a small team, responding to calls and emails from autistic people, their families and professionals supporting them. The Navigation Team delivers person centred support to callers who may present with a wide range of issues and queries. You will provide detailed information and advice and provide high quality signposting. As part of the referral process, you will assist in processing referrals and undertaking Support Needs Assessments. A hybrid role based at the Head Office in Selly Oak. This is a part-time position based upon 18.5 hours per week.
Key aspects of the Autism Specialist Advisor role:
- Listen to callers to gather facts to establish how best to advise them
- Provide information about autism and advise on the implementation of autism strategies
- Signpost callers to relevant local services
- Support callers in developing their own understanding of autism, how it impacts their life, and encourage independence and self-advocacy
- Ensure that all actions taken on caller’s behalf are undertaken with their understanding, approval and with awareness of confidentiality guidelines.
- Carry out research where necessary to find out more in-depth and/or local information
- Maintain a broad and up-to-date knowledge of local services to signpost service users appropriately, liaising with other agencies as required
- Undertake Support Needs Assessments and make internal referrals to the Community Services Team
- Work in partnership with locally commissioned services
- Manage time effectively and independently, working within the guidelines set by your line manager
- Liaise effectively and professionally with organisations, and other Autism West Midlands departments and staff, families and the people we support.
- Keep and manage case records securely and dispose of them according to legal requirements and Autism West Midlands policy.
- Collect, record and present statistical information by imputing data onto the database.
- Report safeguarding/child protection issues that may arise directly to the appropriate agency in coordination with the Assistant Manager and Designated Safeguarding Lead and together agree appropriate action, following Autism West Midlands’s procedures.
- Take the time to develop your knowledge, skills and understanding of the needs of autistic people and how to support and communicate effectively with the individuals you support.
- Attend and participate in mandatory and relevant training courses as and when required.
- Work flexibly and be prepared to undertake work outside your normal hours if required for the effective delivery of the service
- Positively promote and raise the profile of autistic people and Autism West Midlands.
- Build effective relationships within the wider Autism West Midlands team, sharing ideas, research and developments
- Work in accordance with Autism West Midlands policies and procedures.
- Any other duties required within the role.
In return we can offer you:
- £12,218.47 salary per year
- A supportive management team
- Free DBS check paid for by Autism West Midlands
- Employee assistance scheme providing support
- Extensive training
- Life assurance
- Company Sick Pay Scheme
- Refer a friend scheme – £200 for each referral
For any queries, please get in touch with FayeC@autismwestmidlands.org.uk.
Autism Specialist Advisor – Information line in Birmingham employer: AUTISM WEST MIDLANDS
Contact Detail:
AUTISM WEST MIDLANDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Autism Specialist Advisor – Information line in Birmingham
✨Tip Number 1
Get to know the organisation! Research Autism West Midlands and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice active listening. When you're on calls, really focus on what the caller is saying. This will help you gather the right information and provide the best advice, making you stand out as a compassionate advisor.
✨Tip Number 3
Be prepared to share your knowledge! Brush up on autism strategies and local services so you can confidently signpost callers. The more informed you are, the better support you can offer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and helping autistic individuals and their families.
We think you need these skills to ace Autism Specialist Advisor – Information line in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Autism Specialist Advisor. We want to see how you can enrich the lives of autistic people and their families, so don’t hold back!
Show Your Passion: Let your enthusiasm for supporting autistic individuals shine through in your written application. We’re looking for someone who genuinely cares about making a difference, so share any relevant experiences that showcase your commitment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AUTISM WEST MIDLANDS
✨Know Your Stuff
Make sure you brush up on autism-related information and strategies. Familiarise yourself with the common issues faced by autistic individuals and their families, as well as local services available in Coventry & Warwickshire. This will help you provide informed responses during the interview.
✨Show Empathy
During the interview, demonstrate your ability to listen and empathise with callers. Share examples from your past experiences where you've successfully supported individuals or families, highlighting your understanding of their needs and how you encouraged independence and self-advocacy.
✨Be Prepared for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various situations, such as a distressed caller or a complex referral process. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.