At a Glance
- Tasks: Provide top-notch IT support and manage helpdesk tickets for a dynamic team.
- Company: Join Authentix, a forward-thinking company that values integrity and innovation.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with room for learning and career advancement.
- Why this job: Make a real difference by helping colleagues with tech challenges every day.
- Qualifications: 1+ year in IT support; strong troubleshooting skills in Windows and Office apps.
The predicted salary is between 30000 - 40000 £ per year.
- Title : IT Support Specialist
- Work Location : Consett, UK (On-site)
- Division & Department : Corporate Services, IT
- Position Reports to : Manager, IT Operations
- COMPANY VALUES
All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.
Always with integrity ....... Authentixians value
- Dedicating ourselves to our customer’s success
- Compete and win with integrity
- Create innovative solutions with science and technology
- Team and collaboration with accountability
- JOB SUMMARY
The IT Support Specialist will own and manage all support tickets and meet or exceed all objectives and deliver a world-class experience to Authentix personnel.
Responsibilities ranging from good quality stable and available services to helpdesk needs and key support requirements.
The IT Support Specialist will report to the Director of IT and will take direction from Senior Support Staff.
The IT Support Specialist will also work closely with all personnel across all departments.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
The essential elements listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job.
Additional functions and duties may be assumed or assigned from time to time.
- Handle daily technical support activities
- Desktop Support, User Support, Permissions Support, etc.
- Proficient in troubleshooting of Windows 10 and 11
- Proficient in troubleshooting of Office applications
- Word, Excel, Outlook, Power Point, etc.
- Proficient with Printers and Drivers Installations
- Coordinate Support and Deployments Senior IT Staff
- Windows Updates, Software Deployment, Policy Rollouts
- Install and configure computer hardware, OS Images, and custom software
- Troubleshoot various application issues as well as act as additional support for Senior IT Staff
- Support HR requirements for onboarding/offboarding
- Support workstation and peripheral deployment of equipment, including phones, speakers, etc.
- Strong and Detailed Documentation of Systems or Procedures
- Ticket History and Solution, HW Assignments, Logs of Changes, etc.
- Updating of IT Asset Inventory
- Support Authentix Users with face-to-face, phone, email, or text to help set up systems or resolve
- Coordinate with Senior Support Staff to get user tickets resolved quickly
- Troubleshoot and collaborate with Senior IT Staff for system, network, hardware, software issues
- Ensure that a high level of support is provided to all internal and external customers
- Prioritize and manage several open cases at one time
- Manage high volume of email correspondence and follow ups
- Weekly / Monthly reporting on Customer Ticketing, IT Assets, etc.
- Support Senior IT Staff with annual IT Projects
- Open and manage tickets with Vendors for outsourced HW support
- Support cross department needs and specialized software support with software vendors
- 1+ year of experience in support and/or Help Desk
Additional skills preferred but not required
- One Drive knowledge is a plus but not required
- MS 365 Portal proficiency is a plus but not required
- Technical Training to end users is a plus but not required
- Ability to create How-To videos for internal staff is a plus but not required
- Proficiency with Audio and Visual equipment is a plus but not required
- Experience with Technical Meeting Rooms and a plus but not required
- ADDITIONAL ABILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.
- Ability and willingness to adapt to a changing environment and learn new skills
- Ability to communicate technical concepts to both technical and non-technical audiences
- Proven ability to work successfully with limited supervision
- Ability to take direction and collaborate on team projects
- Excellent written and verbal communication skills.
- Comfortable communicating in person and via video conference calls with peers, management, contractors and vendors.
- Strong planning, organizing and prioritizing abilities.
- Proactively seek opportunities to refine and improve processes and service
- Ability to outsource effectively, and manage multiple concurrent projects
- Can offer and support multi-tiered services
- Aptitude for learning new technologies
- Has some general knowledge of efficiency disciplines (Lean, Agile, Scrum, etc)
- Very road knowledge of legacy and emerging information systems
- Must have excellent communications skills
- WORK REQUIREMENTS
The work environment characteristics are representative of those an employee encounters while performing the job.
Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation.
Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.
Environment
: Work is performed primarily in a standard [ office/warehouse/lab ] environment.
Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.
Physical
: Essential functions require sufficient physical ability and mobility to work in an [ office/warehouse/lab ] setting.
While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.
NOTIFICATION
This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills.
This Job Description does not constitute an offer of employment.
The employment relationship between the Company and its employees is “At-Will” and based on mutual consent.
Authentix, Inc. is an Equal Opportunity Employer.
IT Support Specialist in Consett employer: Authentix
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Consett
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Authentix values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Authentix might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Authentix!
✨Direct Apply to Authentix
Let's not forget to apply directly through the Authentix website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Consett
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Authentix.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Authentix. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Authentix
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
