At a Glance
- Tasks: Lead product strategy and development for currency and secure documents, ensuring commercial success.
- Company: Join Authentix, a leader in innovative solutions with a focus on integrity and customer success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work closely with central banks and key accounts in a fast-paced, collaborative environment.
- Why this job: Make a real impact in a dynamic field while collaborating with top industry professionals.
- Qualifications: 10+ years in customer-facing roles with expertise in currency or secure document sectors.
The predicted salary is between 60000 - 75000 £ per year.
Work Location: United Kingdom
Division & Department: Research & Development
Position Reports to: SVP, Product & Commercial
COMPANY VALUES
All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.
- Always with integrity.
- Dedicate ourselves to our customers’ success.
- Compete and win with integrity.
- Create innovative solutions with science and technology.
- Team and collaborate with accountability.
JOB SUMMARY
The Customer Solutions Director owns the strategy, development, and commercial success of products and solutions across the Currency and Secure Documents sectors. This hybrid role combines end-to-end product lifecycle management with commercial accountability, ensuring that Authentix’s solutions not only meet customer and market needs but also deliver strong business value. The role requires close collaboration with customers, internal product/R&D/operations teams, and commercial functions to define, position, and deliver differentiated solutions.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
The essential functions listed below are representative of the functions that must be performed in order to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.
Product Management
- Own the end-to-end lifecycle of assigned products and solutions, from concept through launch, adoption, and continuous improvement.
- Define and communicate the product roadmap, balancing customer input, market trends, and business priorities.
- Gather, analyze, and translate customer and market requirements into clear product specifications.
- Prioritize product features and enhancements, maintaining a backlog aligned with strategic objectives.
- Act as the internal voice of the customer to drive usability, quality, and customer experience.
- Monitor product performance, adoption, and ROI, defining KPIs and making recommendations for enhancements or retirements.
Commercial Management
- Own the commercial strategy for assigned products, including pricing, margin optimization, and revenue growth.
- Support pre-sales and bid activity, providing technical input for proposals, tenders, and solution positioning.
- Work with sales and business development to identify and capture upsell, cross-sell, and bundling opportunities.
- Develop business cases for new product investment or enhancement, ensuring alignment with financial and strategic objectives.
- Act as a key relationship manager for priority accounts, ensuring customer satisfaction and identifying growth opportunities.
- Support executive decision-making with market intelligence, competitor analysis, and commercial insights.
Key Interfaces:
- External: Central banks, issuing authorities, secure document printers, key customer accounts.
- Internal: Product Management, R&D, Technical Operations, Manufacturing, Commercial (Sales & BD), Marketing, Finance, Executive Leadership.
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.
- Minimum 10 years in a customer facing, product and/or technical role within the currency, secure document, or high-security printing sectors.
- Proven experience delivering or supporting complex technical solutions in highly regulated environments.
- Strong knowledge of banknote or secure document products, including design, production, and authentication methods.
- Experience supporting sales processes, tenders, and solution development.
- Demonstrated ability to manage cross-functional projects and influence without direct authority.
- Excellent communication, relationship-building, and problem-solving skills.
Preferred:
- Background in product management, technical sales, or solution engineering.
- Familiarity with authentication technologies, overt/covert security features, or detection systems.
- Degree in engineering, science, design, or a related technical field is an advantage.
Director, Customer Solutions - Currency and Secure Documents in York employer: Authentix, Inc.
Authentix is an exceptional employer that prioritises integrity, innovation, and customer success, making it a rewarding place to work for professionals in the Currency and Secure Documents sectors. With a strong emphasis on collaboration and accountability, employees benefit from a dynamic work culture that fosters personal and professional growth, alongside opportunities to engage with cutting-edge technologies and influential clients. Located in the United Kingdom, Authentix offers a hybrid work environment that supports flexibility while driving impactful solutions in a highly regulated industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Solutions - Currency and Secure Documents in York
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Authentix, Inc.!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Authentix, Inc. would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Authentix, Inc. through your school's career services!
We think you need these skills to ace Director, Customer Solutions - Currency and Secure Documents in York
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director, Customer Solutions - Currency and Secure Documents, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director, Customer Solutions - Currency and Secure Documents position at Authentix, Inc.. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Authentix, Inc.
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
