At a Glance
- Tasks: Own the customer fulfilment lifecycle and ensure successful project delivery.
- Company: Join Autel UK, a leader in innovative technology solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunity for growth in a collaborative, international team.
- Why this job: Make a real impact by driving customer success and operational excellence.
- Qualifications: Experience in project delivery or account management; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes.
Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy and technical alignment, the FR owns fulfilment execution, operational success, value realisation, and customer outcome.
The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success.
Key Responsibilities- End-to-End Project Delivery Ownership
- Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.
- Manage project timeline, cost, and quality to ensure successful execution.
- Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.
- Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.
- Ensure effective management of delivery schedules, quality, resources, and customer communications.
- Drive successful project deployment and operational readiness.
- Revenue Realisation & Receivables Management
- Take ownership of accounts receivable (AR) related to delivered projects.
- Ensure timely invoicing, payment collection, and cash flow realisation.
- Identify financial risks impacting revenue collection and take proactive actions.
- Align delivery progress with payment milestones and contractual terms.
- Contract Execution & Customer Success
- Ensure contractual commitments are fully executed.
- Act as key interface between customer and internal teams.
- Own post-go-live operational performance.
- Lead KPI and SLA reviews.
- Monitor operational performance and customer outcomes.
- Drive adoption and value realisation.
- Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding.
- Governance, Risk & Escalation Management
- Identify delivery, operational and contractual risks.
- Lead governance reviews.
- Manage escalation pathways.
- Present status to stakeholders.
- Drive accountability across workstreams.
- Ensure transparency through reporting.
- Strategic Collaboration
- Work closely with ARs to support customer growth and retention.
- Partner with SRs to ensure solution intent is successfully realised in operation.
- Provide field feedback to improve future solution design and delivery models.
- Project Delivery Excellence (On-Time, On-Quality, On-Budget).
- Revenue Realisation and Cash Collection Performance.
- Customer Satisfaction and Account Health.
- Operational KPI and SLA Performance.
- Contract Execution Accuracy and Value Realisation.
- Risk Identification, Escalation Resolution, and Governance Effectiveness.
- Continuous Improvement and Operational Excellence.
- Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred).
- Strong understanding of contract execution, delivery processes, and commercial awareness.
- Experience in managing receivables or revenue-related processes is a strong plus.
- Excellent stakeholder management and communication skills.
- Strong problem-solving ability with a proactive, results-driven mindset.
- Ability to manage multiple projects and priorities simultaneously.
- Experience working in cross-functional and international teams.
- Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment.
- Fluent in English (Mandarin is a plus).
We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply.
Location: Watford, United Kingdom
Start Date: As soon as possible
Working Hours: Full-time
Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.
Fulfilment Representative in Watford employer: AUTEL Energy - Europe
Autel UK is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where collaboration and innovation thrive. As a Fulfilment Representative in Watford, you will benefit from a supportive environment that encourages professional development, while also enjoying competitive compensation and a focus on achieving meaningful customer outcomes. Join us to be part of a team that values your contributions and fosters long-term career success.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Representative in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Autel UK. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the role inside out. Know what a Fulfilment Representative does and how it fits into the bigger picture. This will help you showcase your knowledge and enthusiasm during the chat.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles. Autel UK values a proactive mindset, so show them you're up for the task!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Autel UK.
We think you need these skills to ace Fulfilment Representative in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fulfilment Representative role. Highlight your experience in project delivery and customer satisfaction, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage projects and deliver results. Use metrics where possible to quantify your success, as this will help us understand the impact you've made in previous positions.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. This way, your application goes straight to our recruitment team, and we can review it promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at AUTEL Energy - Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Fulfilment Representative role. Familiarise yourself with the key responsibilities and success metrics mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've successfully managed project delivery or improved customer satisfaction. Be ready to share these examples during the interview to demonstrate your problem-solving skills and results-driven mindset.
✨Showcase Your Stakeholder Management Skills
Since this role involves working closely with various teams and customers, be prepared to discuss how you've effectively communicated and collaborated with different stakeholders in previous roles. Highlight any successful partnerships you've built.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, challenges they face in fulfilment, or how they measure success in this position. This shows you're genuinely interested and engaged.
