UK Technical Solution Specialist

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
• 4 local training centers dedicated to providing professional product technical training for our customers.
• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at https://de.autelenergy.eu/

We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the European new energy market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world
• Achieve your career dreams

Job Overview:

We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical solutions, supporting pre-sales activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills.

Job Description:

1. Pre-Sales Support：Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare technical documentation and support bidding activities, including addressing customer questions and clarifications.
2. Customer Engagement: Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits.
3. Solution Design and Configuration: Develop technical proposals, including site designs, product configurations, and system optimisation, ensuring the proposed solutions are competitive and align with customer expectations. Clearly define the technical scope of the solution in purchase orders and project documentation.
4. Prototype and Testing Support: Manage prototype requests and deliveries, ensuring alignment with customer specifications. Provide technical support during customer evaluations and testing processes.
5. Daily Technical Support: Address customer and sales team inquiries, providing timely and accurate technical information and support.
6. Cross-Team Collaboration: Work closely with internal product, engineering, and project management teams to ensure seamless handovers and alignment with customer requirements. Provide customer feedback to internal teams to drive product improvements and innovation.
7. Competitor and Market Analysis: Analyse competitors' solutions and technical capabilities to position our products effectively. Support the sales team with insights that demonstrate our solutions' unique value.

What You’ll Need:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 3+ years of experience in pre-sales technical support or customer-facing technical roles, ideally in the EV charging or renewable energy sector.
• Strong technical knowledge of EV charging products, site planning, and solution design.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to customers and stakeholders.
• Experience in working with cross-functional teams and managing multiple projects simultaneously.
• Analytical mindset with problem-solving abilities and attention to detail.

Location: London, UK

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

Please mention the position that you are applying for in the subject.

Best of luck with your job application!

Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！

关于Autel Energy:

Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。

我们在欧洲拥有:

• 超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；
• 7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。
• 4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；
• 2个本地合作仓储中心确保产品稳定供应；
• 2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能源的新机遇；

我们的团队不仅专注于技术创新，还积极参与社会责任项目，致力于减少环境影响并促进可持续发展。我们坚信通过不断的合作和创新，可以为欧洲及全球的电动汽车行业做出更大的贡献，推动整个行业向更环保、更智能的方向发展。

欲了解更多信息，请立即访问我们的网站：https://de.autelenergy.eu/

我们提供:

极具竞争力的薪酬和福利待遇；

良好的职业发展机会；

国际化的工作环境；

与行业顶尖人才合作学习的机会。

我们期待您:

热爱新能源事业，对充电桩行业充满热情；

具备良好的沟通能力和团队合作精神；

富有责任感和主动性；

拥有相关工作经验者优先。

加入我们，您将:

参与欧洲新能源市场的快速发展；

为绿色环保事业贡献力量；

与来自世界各地的优秀人才携手共进；

实现您的职业梦想。

工作职责：

• 售前支持：与销售团队合作，在售前阶段提供技术专业知识与解决方案支持。准备技术文档，并支持招标活动，包括回答客户问题和澄清需求。
• 客户参与：与客户沟通，分析其需求与挑战，提供量身定制的技术解决方案以满足客户要求。向客户展示产品功能、系统设计及解决方案，突出关键优势和价值。
• 方案设计与配置：制定技术方案，包括场地设计、产品配置及系统优化，确保所提方案具有竞争力并符合客户期望。在采购订单和项目文档中清晰定义技术方案的范围。
• 原型与测试支持：管理原型请求和交付，确保符合客户规范。在客户评估和测试过程中提供技术支持。
• 日常技术支持：处理客户和销售团队的技术咨询，及时提供准确的技术信息与支持。
• 跨团队协作：与内部产品、工程和项目管理团队紧密合作，确保顺畅的交接并符合客户需求。向内部团队反馈客户意见，推动产品改进与创新。
• 竞争对手与市场分析：分析竞争对手的解决方案及技术能力，确保我们的产品定位具有优势。为销售团队提供有助于突出我们解决方案独特价值的洞察与建议。

任职要求：

• 工程、计算机科学或相关领域的学士学位。
• 3年以上售前技术支持或面向客户的技术岗位经验，尤其是在电动车充电或可再生能源领域的经验优先。
• 拥有电动车充电产品、场地规划及解决方案设计的扎实技术知识。
• 出色的沟通和演示能力，能够向客户和利益相关者清晰地解释复杂的技术概念。
• 具备与跨职能团队协作及同时管理多个项目的经验。
• 分析思维、解决问题的能力以及对细节的高度关注。

入职地点：英国伦敦

入职时间：尽快

工作时间：全职

立即申请，加入 Autel 新能源，共创绿色未来！