UK Service Manager

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
• 4 local training centers dedicated to providing professional product technical training for our customers.
• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at

We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the European new energy market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world
• Achieve your career dreams

Job Summary

We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management.

Key Responsibilities

Service Quality & Process Optimization

• Collaborate with the technical support team to drive continuous improvement in service delivery quality.
• Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis.
• Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows.
• Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers.

Service Operations Support

• Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes.
• Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction.
• Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery.
• Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness.
• Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality.
• Support the development of service partner management processes and evaluation mechanisms.

Service Performance Management & Customer Support

• Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement.
• Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals .
• Deeply understand customer requirements and coordinate resources to ensure efficient closure of technical and service issues.

Remote Monitoring & Fault Management Collaboration

• Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms.
• Support the application and advancement of remote diagnostics and predictive maintenance capabilities.

Qualifications & Requirements

Education & Experience

• Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• 5+ years of service management experience , preferably in EV charging, power electronics, or electrical infrastructure sectors.
• Experience in service process optimization or customer service performance management is a plus.

Technical Skills

• Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.) .
• Familiarity with common EV charger fault types and resolution processes.
• Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies.
• Experience with service contract execution and SLA tracking is preferred.

Soft Skills & Collaboration

• Strong problem-solving skills with a customer-focused mindset.
• Excellent cross-functional collaboration and communication skills.
• Ability to work independently and continuously drive service process improvements.
• Strong project coordination skills and ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Prior experience in EV charging industry or related power infrastructure sectors .
• Certifications in power electronics, electrical engineering, or maintenance management are a plus.
• Experience working with international customers or cross-regional service teams is an advantage.

Location: London, UK

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

Please mention the position that you are applying for in the subject.

Best of luck with your job application!

Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！

关于Autel Energy:

Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。

我们在欧洲拥有:

• 超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；
• 7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。
• 4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；
• 2个本地合作仓储中心确保产品稳定供应；
• 2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能源的新机遇；

我们的团队不仅专注于技术创新，还积极参与社会责任项目，致力于减少环境影响并促进可持续发展。我们坚信通过不断的合作和创新，可以为欧洲及全球的电动汽车行业做出更大的贡献，推动整个行业向更环保、更智能的方向发展。

欲了解更多信息，请立即访问我们的网站：

我们提供:

极具竞争力的薪酬和福利待遇；

良好的职业发展机会；

国际化的工作环境；

与行业顶尖人才合作学习的机会。

我们期待您:

热爱新能源事业，对充电桩行业充满热情；

具备良好的沟通能力和团队合作精神；

富有责任感和主动性；

拥有相关工作经验者优先。

加入我们，您将:

参与欧洲新能源市场的快速发展；

为绿色环保事业贡献力量；

与来自世界各地的优秀人才携手共进；

实现您的职业梦想。

岗位职责：

服务质量与流程优化

• 与技术支持团队协作，持续提升服务交付质量。
• 提供有关AC/DC充电技术的专业见解，包括故障诊断与问题分析。
• 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。
• 在重大服务事件中担任协调与技术接口，确保客户问题高效解决。

服务运营支持

• 支持预防性维护、故障排除和备件管理流程的开发与优化。
• 监督并推动服务等级协议（SLA）的执行，以提升响应速度与客户满意度。
• 与客户成功团队、销售团队及第三方服务商合作，确保服务一致性。
• 负责服务合作伙伴的选择、培训及管理，确保其能力与竞争力。
• 建立并监控服务合作伙伴的绩效KPI，推动服务质量持续改进。
• 支持服务伙伴管理流程及评估机制的开发。

服务绩效管理与客户支持

• 监控关键服务绩效指标（KPI），推动以数据为基础的持续优化。
• 参与客户会议，负责传达与汇报服务KPI，并提出改善建议。
• 深入了解客户需求，协调资源以高效解决技术及服务问题。

远程监控与故障管理协作

• 与远程监控团队协调，增强主动警报与问题响应机制。
• 支持远程诊断与预测性维护技术的应用与发展。

任职要求：

教育与经验

• 电气工程、机械工程或相关技术学科本科及以上学历。
• 五年以上服务管理经验，优先考虑具备电动车充电、电力电子或电力基础设施行业背景者。
• 有服务流程优化或客户服务绩效管理经验者优先。

技术技能

• 扎实掌握AC/DC充电技术、电力电子及EV充电协议（如OCPP、ISO 15118等）。
• 熟悉常见充电桩故障类型及解决流程。
• 了解远程监控系统、诊断工具与物联网（IoT）技术。
• 有服务合同执行与SLA追踪经验者优先。

软技能与协作能力

• 具备强大问题解决能力，客户导向思维。
• 优秀的跨职能协作与沟通能力。
• 能独立工作并持续推动服务流程改进。
• 强大的项目协调能力，能在动态环境中处理多项优先事务。

优先条件

• 有电动车充电或相关电力基础设施行业经验者优先。
• 持有电力电子、电气工程或维护管理相关认证者优先。
• 具备国际客户服务经验或跨区域团队协作经验者更佳。

入职地点：英国伦敦

入职时间：尽快

工作时间：全职

立即申请，加入 Autel 新能源，共创绿色未来！

联系方式: 领英直投或者发送到简历到 recruitment1.eu@autel.com

（请记得在邮件题目中注明您申请的职位）

祝您求职顺利！