At a Glance
- Tasks: Own the customer fulfilment lifecycle and ensure successful project delivery.
- Company: Join Autel UK, a leader in innovative solutions with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with cross-functional teams and develop long-term customer relationships.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: Experience in project delivery or account management; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle.
The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success.
Key Responsibilities- End-to-End Project Delivery Ownership
- Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.
- Manage project timeline, cost, and quality to ensure successful execution.
- Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.
- Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.
- Ensure effective management of delivery schedules, quality, resources, and customer communications.
- Drive successful project deployment and operational readiness.
- Revenue Realisation & Receivables Management
- Take ownership of accounts receivable (AR) related to delivered projects.
- Ensure timely invoicing, payment collection, and cash flow realisation.
- Identify financial risks impacting revenue collection and take proactive actions.
- Align delivery progress with payment milestones and contractual terms.
- Contract Execution & Customer Success
- Ensure contractual commitments are fully executed.
- Act as key interface between customer and internal teams.
- Own post-go-live operational performance.
- Lead KPI and SLA reviews.
- Monitor operational performance and customer outcomes.
- Drive adoption and value realisation.
- Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding.
- Governance, Risk & Escalation Management
- Identify delivery, operational and contractual risks.
- Lead governance reviews.
- Manage escalation pathways.
- Present status to stakeholders.
- Drive accountability across workstreams.
- Ensure transparency through reporting.
- Strategic Collaboration
- Work closely with ARs to support customer growth and retention.
- Partner with SRs to ensure solution intent is successfully realised in operation.
- Provide field feedback to improve future solution design and delivery models.
- Project Delivery Excellence (On-Time, On-Quality, On-Budget).
- Revenue Realisation and Cash Collection Performance.
- Customer Satisfaction and Account Health.
- Operational KPI and SLA Performance.
- Contract Execution Accuracy and Value Realisation.
- Risk Identification, Escalation Resolution, and Governance Effectiveness.
- Continuous Improvement and Operational Excellence.
- Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred).
- Strong understanding of contract execution, delivery processes, and commercial awareness.
- Experience in managing receivables or revenue-related processes is a strong plus.
- Excellent stakeholder management and communication skills.
- Strong problem-solving ability with a proactive, results-driven mindset.
- Ability to manage multiple projects and priorities simultaneously.
- Experience working in cross-functional and international teams.
- Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment.
- Fluent in English (Mandarin is a plus).
We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply.
Location: Watford, United Kingdom
Start Date: As soon as possible
Working Hours: Full-time
Fulfilment Representative in Stevenage employer: AUTEL Energy - Europe
At Autel UK, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Fulfilment Representative in Watford, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to meaningful customer outcomes. Our commitment to employee well-being and a supportive environment makes us a standout choice for those seeking a rewarding career in project delivery and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Representative in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Autel UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what a Fulfilment Representative does and how it fits into the bigger picture. This will help you show off your knowledge and enthusiasm during the chat.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you get comfortable with answering questions and allow you to refine your responses to highlight your skills and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Autel UK.
We think you need these skills to ace Fulfilment Representative in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Fulfilment Representative role. Highlight your project delivery experience and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of customer fulfilment and operational success.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage projects and deliver results. Numbers and outcomes speak volumes, so let us know how you've made an impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at AUTEL Energy - Europe
✨Know the Fulfilment Lifecycle
Make sure you understand the entire customer fulfilment lifecycle from Purchase Order to project completion. Be ready to discuss how you would manage timelines, costs, and quality to ensure successful execution.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed relationships with various stakeholders in previous roles. Highlight your communication skills and how you've navigated cross-functional teams to achieve project goals.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in project delivery or operations and how you resolved them. This will show your proactive mindset and ability to handle multiple priorities, which is crucial for a Fulfilment Representative.
✨Align with Company Values
Research Autel UK and understand their mission and values. Be prepared to explain how your experience and approach align with their focus on customer satisfaction and long-term business value.
