Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service quality management and optimise maintenance processes for EV charging solutions.
- Company: Join Autel Energy, a leading provider of EV charging solutions in Europe, committed to sustainability.
- Benefits: Enjoy competitive salary, career growth opportunities, and an international work environment.
- Why this job: Make a real impact in the green energy sector while collaborating with top talents globally.
- Qualifications: Bachelor's degree in Engineering and 5+ years in service management, preferably in EV charging.
- Other info: Location: London; Full-time role; Apply now to help create a greener future!
The predicted salary is between 36000 - 60000 £ per year.
Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!
About Autel Energy
Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208). Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe.
We offer:
- Highly competitive salary and benefits package
- Excellent career development opportunities
- International work environment
- Opportunities to collaborate and learn from top talents in the industry
We look forward to candidates who:
- Have a passion for the new energy industry and are enthusiastic about the charging pile industry
- Possess good communication skills and a spirit of teamwork
- Demonstrate a sense of responsibility and proactiveness
- Candidates with relevant work experience are preferred
By joining us, you will:
- Participate in the rapid development of the European new energy market
- Contribute to the cause of green environmental protection
- Collaborate with outstanding talents from around the world
- Achieve your career dreams
Job Summary
We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management.
Key Responsibilities
- Service Quality & Process Optimization
- Collaborate with the technical support team to drive continuous improvement in service delivery quality.
- Provide professional insights into AC/DC charging technologies, including fault diagnosis and issue analysis.
- Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows.
- Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers.
- Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes.
- Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction.
- Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery.
- Responsible for the selection, onboarding, and management of service partners, ensuring their competence and competitiveness.
- Establish and monitor performance KPIs for service partners, driving ongoing improvement in service quality.
- Support the development of service partner management processes and evaluation mechanisms.
- Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement.
- Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals.
- Deeply understand customer requirements and coordinate resources to ensure efficient closure of technical and service issues.
- Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms.
- Support the application and advancement of remote diagnostics and predictive maintenance capabilities.
Qualifications & Requirements
- Education & Experience
- Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- 5+ years of service management experience, preferably in EV charging, power electronics, or electrical infrastructure sectors.
- Experience in service process optimization or customer service performance management is a plus.
- Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.).
- Familiarity with common EV charger fault types and resolution processes.
- Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies.
- Experience with service contract execution and SLA tracking is preferred.
- Strong problem-solving skills with a customer-focused mindset.
- Excellent cross-functional collaboration and communication skills.
- Ability to work independently and continuously drive service process improvements.
- Strong project coordination skills and ability to manage multiple priorities in a dynamic environment.
- Prior experience in EV charging industry or related power infrastructure sectors.
- Certifications in power electronics, electrical engineering, or maintenance management are a plus.
- Experience working with international customers or cross-regional service teams is an advantage.
Location: London, UK
Start date: As soon as possible
Working hours: Full-time
Apply now and join Autel Energy to create a green future together!
Service Manager employer: AUTEL Energy - Europe
Contact Detail:
AUTEL Energy - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in EV charging technologies and infrastructure. Understanding AC/DC chargers, remote monitoring systems, and service contract management will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the EV charging industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience in service management and process optimisation. Be ready to share specific examples of how you've improved service delivery or customer satisfaction in previous roles.
✨Tip Number 4
Showcase your problem-solving skills and customer-focused mindset during interviews. Be prepared to discuss scenarios where you've successfully resolved issues or enhanced service quality for clients.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in service management, particularly in the EV charging or power electronics sectors. Emphasise your understanding of AC/DC charging technologies and any previous roles that involved customer service performance management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the new energy industry and your enthusiasm for the role. Mention specific experiences that demonstrate your problem-solving skills and ability to work collaboratively with technical teams.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to remote monitoring systems and fault management. Include any certifications you have in electrical engineering or maintenance management that would make you stand out.
Showcase Your Achievements: Provide examples of how you've successfully improved service delivery quality or optimised processes in previous roles. Use metrics where possible to quantify your impact, such as improvements in response times or customer satisfaction scores.
How to prepare for a job interview at AUTEL Energy - Europe
✨Understand the Company and Its Values
Before your interview, take some time to research Autel Energy and its commitment to sustainability in the EV charging industry. Familiarise yourself with their products and services, as well as their mission to create a greener future. This will help you align your answers with the company's values during the interview.
✨Showcase Your Technical Knowledge
As a Service Manager, you'll need a solid understanding of AC/DC charging technologies and service management. Be prepared to discuss your experience with fault diagnosis, service contract management, and any relevant technical skills. Highlight specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially when collaborating with technical support teams and customers. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage with others.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service mindset. Think of situations where you've successfully resolved issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
