Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service quality and optimise maintenance processes for EV charging solutions.
- Company: Join Autel Energy, a leader in EV charging solutions dedicated to a sustainable future.
- Benefits: Enjoy competitive salary, career growth, and an international work environment.
- Why this job: Be part of the green revolution and collaborate with top talents globally.
- Qualifications: Bachelor's degree in engineering and 5+ years in service management preferred.
- Other info: Location: London, full-time role, apply now to make a difference!
The predicted salary is between 36000 - 60000 £ per year.
Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!
About Autel Energy
Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).
Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, we are highly favoured by European energy companies, CPOs, and dealers.
In Europe, we have:
- Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
- 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support.
- 4 local training centers dedicated to providing professional product technical training for our customers.
- 2 local cooperative warehousing centers to ensure stable product supply.
- 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.
Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.
We offer:
- Highly competitive salary and benefits package
- Excellent career development opportunities
- International work environment
- Opportunities to collaborate and learn from top talents in the industry
We look forward to candidates who:
- Have a passion for the new energy industry and are enthusiastic about the charging pile industry
- Possess good communication skills and a spirit of teamwork
- Demonstrate a sense of responsibility and proactiveness
- Candidates with relevant work experience are preferred
By joining us, you will:
- Participate in the rapid development of the European new energy market
- Contribute to the cause of green environmental protection
- Collaborate with outstanding talents from around the world
- Achieve your career dreams
Job Summary
We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management.
Key Responsibilities
- Service Quality & Process Optimization
- Collaborate with the technical support team to drive continuous improvement in service delivery quality.
- Provide professional insights into AC/DC charging technologies, including fault diagnosis and issue analysis.
- Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows.
- Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers.
- Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes.
- Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction.
- Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery.
- Responsible for the selection, onboarding, and management of service partners, ensuring their competence and competitiveness.
- Establish and monitor performance KPIs for service partners, driving ongoing improvement in service quality.
- Support the development of service partner management processes and evaluation mechanisms.
- Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement.
- Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals.
- Deeply understand customer requirements and coordinate resources to ensure efficient closure of technical and service issues.
- Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms.
- Support the application and advancement of remote diagnostics and predictive maintenance capabilities.
Qualifications & Requirements
- Education & Experience
- Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- 5+ years of service management experience, preferably in EV charging, power electronics, or electrical infrastructure sectors.
- Experience in service process optimization or customer service performance management is a plus.
- Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.).
- Familiarity with common EV charger fault types and resolution processes.
- Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies.
- Experience with service contract execution and SLA tracking is preferred.
- Strong problem-solving skills with a customer-focused mindset.
- Excellent cross-functional collaboration and communication skills.
- Ability to work independently and continuously drive service process improvements.
- Strong project coordination skills and ability to manage multiple priorities in a dynamic environment.
- Prior experience in EV charging industry or related power infrastructure sectors.
- Certifications in power electronics, electrical engineering, or maintenance management are a plus.
- Experience working with international customers or cross-regional service teams is an advantage.
Location: London, UK
Start date: As soon as possible
Working hours: Full-time
Apply now and join Autel Energy to create a green future together!
Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com. Please mention the position that you are applying for in the subject. Best of luck with your job application!
Contact Detail:
AUTEL Energy - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in EV charging technology. Understanding AC/DC chargers and remote monitoring systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the EV charging industry. Attend relevant events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals for the Service Manager position.
✨Tip Number 3
Prepare to discuss your experience with service process optimisation. Be ready to share specific examples of how you've improved service delivery in previous roles, as this is a key responsibility for the Service Manager at Autel Energy.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Think of scenarios where you successfully resolved customer issues or improved service quality, as these experiences will resonate well with the hiring team at Autel Energy.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in the EV charging or power electronics sectors. Use specific examples to demonstrate your skills in process optimisation and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the new energy industry and your enthusiasm for the role of Service Manager. Mention how your background aligns with Autel Energy's mission and values, and provide examples of how you've successfully managed service quality in previous roles.
Highlight Technical Skills: Clearly outline your technical knowledge of AC/DC charging technologies and remote monitoring systems. Include any relevant certifications or training that showcase your expertise in these areas, as they are crucial for the role.
Showcase Soft Skills: Emphasise your problem-solving abilities and communication skills in your application. Provide examples of how you've worked collaboratively in cross-functional teams to improve service delivery and customer satisfaction.
How to prepare for a job interview at AUTEL Energy - Europe
✨Know Your Stuff
Make sure you have a solid understanding of AC/DC charging technologies and the EV charging industry. Brush up on common fault types and resolution processes, as well as relevant protocols like OCPP and ISO 15118. This knowledge will help you answer technical questions confidently.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved service issues or optimised processes in your previous roles. Highlight your ability to think critically and act quickly under pressure, as this is crucial for a Service Manager.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be ready to share experiences that demonstrate your teamwork and communication skills. Discuss how you've collaborated with technical support, sales, or customer success teams to enhance service delivery.
✨Understand Customer Needs
Be prepared to talk about how you gather and analyse customer feedback to improve service quality. Show that you can empathise with customers and understand their requirements, which is key to driving satisfaction and loyalty.
