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- Tasks: Lead service quality management and optimise maintenance processes for EV charging solutions.
- Company: Join Autel Energy, a leader in the green energy sector.
- Benefits: Competitive salary, international work environment, and excellent career development opportunities.
- Why this job: Make a real impact in the fast-growing EV market and contribute to a sustainable future.
- Qualifications: 5+ years in service management, preferably in EV charging or electrical infrastructure.
- Other info: Collaborate with top talents globally and drive innovation in the green energy industry.
The predicted salary is between 36000 - 60000 £ per year.
Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!
About Autel Energy
Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).
Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, we are highly favoured by European energy companies, CPOs, and dealers.
In Europe, we have:
- Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
- 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support.
- 4 local training centers dedicated to providing professional product technical training for our customers.
- 2 local cooperative warehousing centers to ensure stable product supply.
- 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.
Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.
We offer:
- Highly competitive salary and benefits package
- Excellent career development opportunities
- International work environment
- Opportunities to collaborate and learn from top talents in the industry
We look forward to candidates who:
- Have a passion for the new energy industry and are enthusiastic about the charging pile industry
- Possess good communication skills and a spirit of teamwork
- Demonstrate a sense of responsibility and proactiveness
- Candidates with relevant work experience are preferred
By joining us, you will:
- Participate in the rapid development of the European new energy market
- Contribute to the cause of green environmental protection
- Collaborate with outstanding talents from around the world
- Achieve your career dreams
Job Summary
We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management.
Key Responsibilities
- Service Quality & Process Optimization
- Collaborate with the technical support team to drive continuous improvement in service delivery quality.
- Provide professional insights into AC/DC charging technologies, including fault diagnosis and issue analysis.
- Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows.
- Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers.
- Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes.
- Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction.
- Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery.
- Responsible for the selection, onboarding, and management of service partners, ensuring their competence and competitiveness.
- Establish and monitor performance KPIs for service partners, driving ongoing improvement in service quality.
- Support the development of service partner management processes and evaluation mechanisms.
- Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement.
- Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals.
- Deeply understand customer requirements and coordinate resources to ensure efficient closure of technical and service issues.
- Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms.
- Support the application and advancement of remote diagnostics and predictive maintenance capabilities.
Qualifications & Requirements
- Education & Experience
- Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- 5+ years of service management experience, preferably in EV charging, power electronics, or electrical infrastructure sectors.
- Experience in service process optimization or customer service performance management is a plus.
- Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.).
- Familiarity with common EV charger fault types and resolution processes.
- Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies.
- Experience with service contract execution and SLA tracking is preferred.
- Strong problem-solving skills with a customer-focused mindset.
- Excellent cross-functional collaboration and communication skills.
- Ability to work independently and continuously drive service process improvements.
- Strong project coordination skills and ability to manage multiple priorities in a dynamic environment.
- Prior experience in EV charging industry or related power infrastructure sectors.
- Certifications in power electronics, electrical engineering, or maintenance management are a plus.
- Experience working with international customers or cross-regional service teams is an advantage.
Location: London, UK
Start date: As soon as possible
Working hours: Full-time
Apply now and join Autel Energy to create a green future together!
Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com. Please mention the position that you are applying for in the subject. Best of luck with your job application!
Service Manager employer: AUTEL Energy - Europe
Contact Detail:
AUTEL Energy - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV charging industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Autel Energy and its products. Understand their mission and values, especially around sustainability and innovation. This will help you tailor your answers and show that you're genuinely interested in being part of their green future.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to convey complex technical information clearly. Role-play common interview questions with a friend or use video calls to simulate the real thing. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Autel Energy. Good luck!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management, especially in the EV charging or power electronics sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the new energy industry and explain why you’re excited about joining Autel Energy. Let us know how you can contribute to our mission of creating a green future.
Showcase Relevant Experience: When detailing your work history, focus on relevant experiences that demonstrate your ability to manage service quality and optimise processes. We love seeing examples of how you've improved customer satisfaction in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at AUTEL Energy - Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of AC/DC charging technologies and EV infrastructure. Familiarise yourself with common fault types and resolution processes, as well as the latest trends in the new energy industry. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved service issues or optimised processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your ability to think critically and act decisively in a fast-paced environment.
✨Communicate Effectively
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your ideas effectively and ensure that your communication skills shine through.
✨Ask Insightful Questions
Prepare thoughtful questions about Autel Energy's service quality management and customer satisfaction strategies. This shows your genuine interest in the company and the role. It also gives you a chance to assess if the company culture aligns with your values, especially regarding sustainability and innovation.
