At a Glance
- Tasks: Own the customer fulfilment lifecycle and ensure successful project delivery.
- Company: Join Autel UK, a leader in innovative solutions with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with cross-functional teams and develop long-term customer relationships.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: Experience in project delivery or account management; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle.
The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success.
Key Responsibilities
- End-to-End Project Delivery Ownership
- Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.
- Manage project timeline, cost, and quality to ensure successful execution.
- Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.
- Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.
- Ensure effective management of delivery schedules, quality, resources, and customer communications.
- Drive successful project deployment and operational readiness.
- Revenue Realisation & Receivables Management
- Take ownership of accounts receivable (AR) related to delivered projects.
- Ensure timely invoicing, payment collection, and cash flow realisation.
- Identify financial risks impacting revenue collection and take proactive actions.
- Align delivery progress with payment milestones and contractual terms.
- Contract Execution & Customer Success
- Ensure contractual commitments are fully executed.
- Act as key interface between customer and internal teams.
- Own post-go-live operational performance.
- Lead KPI and SLA reviews.
- Monitor operational performance and customer outcomes.
- Drive adoption and value realisation.
- Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding.
- Governance, Risk & Escalation Management
- Identify delivery, operational and contractual risks.
- Lead governance reviews.
- Manage escalation pathways.
- Present status to stakeholders.
- Drive accountability across workstreams.
- Ensure transparency through reporting.
- Strategic Collaboration
- Work closely with ARs to support customer growth and retention.
- Partner with SRs to ensure solution intent is successfully realised in operation.
- Provide field feedback to improve future solution design and delivery models.
Key Focus Areas (Success Metrics)
- Project Delivery Excellence (On-Time, On-Quality, On-Budget).
- Revenue Realisation and Cash Collection Performance.
- Customer Satisfaction and Account Health.
- Operational KPI and SLA Performance.
- Contract Execution Accuracy and Value Realisation.
- Risk Identification, Escalation Resolution, and Governance Effectiveness.
- Continuous Improvement and Operational Excellence.
Requirements
- Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred).
- Strong understanding of contract execution, delivery processes, and commercial awareness.
- Experience in managing receivables or revenue-related processes is a strong plus.
- Excellent stakeholder management and communication skills.
- Strong problem-solving ability with a proactive, results-driven mindset.
- Ability to manage multiple projects and priorities simultaneously.
- Experience working in cross-functional and international teams.
- Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment.
- Fluent in English (Mandarin is a plus).
We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply.
Location: Watford, United Kingdom
Start Date: As soon as possible
Working Hours: Full-time
Contact: Apply directly on LinkedIn or send your resume to.
Fulfilment Representative in Luton employer: AUTEL Energy - Europe
At Autel UK, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Fulfilment Representative in Watford, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to meaningful customer outcomes. Our commitment to employee well-being and a supportive environment makes us a standout choice for those seeking a rewarding career in project delivery and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Representative in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Autel UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what a Fulfilment Representative does and how it fits into the bigger picture. This will help you showcase your knowledge and enthusiasm during the conversation.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines. Use examples from your past experiences to illustrate your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Fulfilment Representative in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Fulfilment Representative role. Highlight any project delivery or account management experience, especially in the energy or infrastructure sectors, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background aligns with our mission at Autel UK. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a proactive, results-driven mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at AUTEL Energy - Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Fulfilment Representative role. Familiarise yourself with the key responsibilities and success metrics mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've successfully managed project delivery or improved customer satisfaction. Be ready to discuss these examples in detail, highlighting your problem-solving skills and ability to work cross-functionally.
✨Showcase Your Communication Skills
As a Fulfilment Representative, you'll need to liaise with various stakeholders. Practice clear and concise communication during your interview. Consider how you can demonstrate your stakeholder management abilities and your proactive approach to resolving issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
