Autel Energy is seeking an L1 Technical Support Engineer for its EU Remote Service Center. You will provide first-line technical support for EV charging products, perform initial diagnosis, and guide customers through standard troubleshooting while documenting cases and ensuring SLA adherence.
Remote-based role with regular communication, ticket management, and escalation to L2 when needed. Candidates should have a degree in a technical field and 3+ years in a similar role, ideally with EV
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EV Charging L1 Support Engineer — Remote EU employer: AUTEL Energy - Europe
Autel Energy Europe is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving EV charging sector. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work alongside industry experts across various European locations, making a meaningful impact in sustainable energy solutions.
