At a Glance
- Tasks: Provide on-site support for EV chargers, including installation, maintenance, and troubleshooting.
- Company: Join Autel UK, a leader in innovative EV charging solutions.
- Benefits: Competitive salary, travel opportunities, and a focus on professional growth.
- Other info: Dynamic role with travel across the UK and a commitment to safety and quality.
- Why this job: Be part of the green revolution and help shape the future of electric mobility.
- Qualifications: Experience with EV chargers and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Autel UK is seeking a proactive and customer-focused EV Charger On-Site Maintenance Engineer to provide field-based technical support for Autel EV charging products across the UK and Ireland. The role will cover installation support, commissioning, preventive maintenance, fault diagnosis, and timely issue resolution to ensure safe, reliable charger operation and excellent customer experience.
Key Responsibilities
- Provide on-site technical support for Autel EV charging products, including installation guidance, commissioning, maintenance, troubleshooting, and after-sales service.
- Carry out routine inspections, preventive maintenance, fault diagnosis, and corrective repairs for AC/DC EV chargers and related low-voltage electrical systems.
- Respond to customer technical issues and service requests, ensuring timely resolution and clear communication.
- Support project delivery, including site assessments, system testing, commissioning, technical acceptance, and handover.
Preferred Qualifications
- Experience with OCPP, charging management platforms, network communication protocols, and remote monitoring tools.
- Experience working with AC chargers, DC fast chargers, and/or energy storage systems.
- Knowledge of smart charging, load management, renewable energy integration, and grid-interactive charging solutions.
- Experience supporting partners, installers, charge point operators, or fleet customers.
Key Competencies
- Field service excellence and customer orientation.
- Strong electrical safety awareness and disciplined working practices.
- Technical troubleshooting and root cause analysis.
- Clear reporting, documentation, and stakeholder communication.
- Ownership, accountability, and continuous improvement mindset.
Autel is committed to delivering reliable and innovative EV charging solutions while maintaining high standards of safety, service quality, and customer satisfaction. Location: Watford, United Kingdom, with travel across the UK.
EV Charger On-Site Maintenance Engineer employer: AUTEL Energy - Europe
Autel UK is an exceptional employer that prioritises employee growth and development within the rapidly evolving EV charging sector. With a strong commitment to innovation and customer satisfaction, employees benefit from a collaborative work culture that encourages proactive problem-solving and technical excellence. Located in Watford, the company offers unique opportunities for field-based engineers to engage with cutting-edge technology while enjoying a supportive environment that values safety and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land EV Charger On-Site Maintenance Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the EV charging industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got experience with OCPP or AC/DC chargers, make sure to highlight that in conversations. Bring along examples of your work or even a portfolio if you can. It’s all about proving you’re the right fit for the role.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’d be a great addition to their team.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you through the application process. Plus, applying directly through us can sometimes give you an edge, as we love seeing candidates who are proactive and engaged.
We think you need these skills to ace EV Charger On-Site Maintenance Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with EV chargers and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in installation, maintenance, and troubleshooting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about EV technology and how your customer-focused approach aligns with our mission at Autel. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities and commitment to resolving customer concerns quickly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AUTEL Energy - Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of EV charging products, especially AC/DC chargers and related low-voltage systems. Familiarise yourself with OCPP and network communication protocols, as these are likely to come up during the interview.
✨Show Off Your Customer Skills
Since this role is all about customer focus, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved technical issues or improved customer satisfaction.
✨Be Prepared for Technical Questions
Expect questions that test your troubleshooting skills and electrical safety awareness. Prepare to discuss your approach to fault diagnosis and corrective repairs, as well as any experiences you've had with preventive maintenance.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to convey information clearly to customers and stakeholders. Good documentation skills will also be a plus!
