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- Tasks: Build strong customer relationships and support the sales team in a dynamic environment.
- Company: Join a collaborative company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real difference by ensuring customers receive top-notch service and support.
- Qualifications: Strong communication skills and a friendly, approachable attitude are essential.
- Other info: Exciting role with potential for career advancement in a thriving commercial team.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Services Representative reports directly to the Commercial Manager, working alongside and supporting the Account Executive, satisfying customer requirements in an efficient, professional and timely manner.
Working as part of the Commercial team, the Customer Services Representative responsibilities are:
- Build strong relationships with customers, ensuring we are their preferred supplier of choice.
- Build a strong teamwork ethic with the Account Executive and External Sales.
- Liaise with colleagues at all levels to ensure work flows smoothly through the business, keeping all stakeholders up to date.
- Process estimating enquiries from External Sales and Customers, collating and issuing to the Estimating Team for quoting, using software systems in place.
- Process customer forecasts, liaising with the Account Executive, using software systems in place, taking into consideration:
- Customer required dates
- Board availability dates
- Sampling, trialling, artwork and proofing requirements
- Print and outwork requirements
Key Skills:
- Excellent organisational, prioritising and analytical skills
- Excellent communication skills, both written and spoken
- Excellent attention to detail
- Good telephone manner with the ability to actively listen
- Approachable, empathetic and friendly with a positive attitude
Customer Service Representative AU-26-02855 in Nottingham employer: Autajon Packaging Simply Cartons
Contact Detail:
Autajon Packaging Simply Cartons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative AU-26-02855 in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their team. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or face-to-face, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative AU-26-02855 in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your organisational skills and ability to build strong relationships with customers.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in resolving customer queries or working as part of a team, as this will show we’re looking for someone who can fit right in.
Highlight Attention to Detail: Attention to detail is crucial for processing enquiries and managing stock reports. Use specific examples in your application to demonstrate how you've successfully managed similar tasks in the past, ensuring nothing slips through the cracks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Autajon Packaging Simply Cartons
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key skills mentioned in the job description, like organisational skills and effective communication. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Team Spirit
Since this role involves working closely with the Account Executive and other team members, be prepared to discuss examples of how you've successfully collaborated in the past. Highlight your ability to build strong relationships and work as part of a team, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in processing customer forecasts and handling invoices, be ready to discuss how you ensure attention to detail in your work. You might want to share examples of how you’ve caught errors before they became bigger issues or how you manage multiple tasks without losing focus.
