Customer Service Executive in Nottingham

Autajon is a family-owned industrial group, where each employee is a \”Connected Entrepreneur\”. Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays. With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros. Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.

Customer Service Executive

Join Autajon Group, a leading international packaging manufacturer, as our new Customer Service Representative within our Commercial Department!

Simply Cartons are part of a growing packaging group, delivering high-quality and sustainable packaging solutions for premium and luxury brands. Founded in 2006 and based in Nottingham (UK), the sites joined the Autajon Group in 2023 and together employ around 200 people. Simply Cartons specialises in eco-conscious carton packaging, while Simply Luxe focuses on tailor-made luxury boxes. Both share a strong commitment to innovation, quality, and a people-focused culture, where finance plays a key role in supporting business growth.

Responsibilities

• Build strong relationships with customers, ensuring we are their preferred supplier of choice.
• Build a strong teamwork ethic with the Account Executive and External Sales.
• Liaise with colleagues at all levels to ensure work flows smoothly through the business, keeping all stakeholders up to date.
• Process estimating enquiries from External Sales and Customers, collating and issuing to the Estimating Team for quoting, using software systems in place.
• Process customer forecasts, liaising with the Account Executive, using software systems in place, taking into consideration:
  • Customer required dates
  • Board availability dates
  • Sampling, trialling, artwork and proofing requirements
  • Print and outwork requirements
• Process customer call-off requirements ensuring correct stock rotation.
• Stock reports.
• Resolve and process invoice or credit queries.
• Any additional duties requested by Management.

Qualifications

• Excellent organisational, prioritising and analytical skills
• Excellent communication skills, both written and spoken
• Excellent attention to detail
• Good telephone manner with the ability to actively listen
• Approachable, empathetic and friendly with a positive attitude
• Team player
• Adaptable
• Highly numerate
• Microsoft Excel skills

Benefits

• Permanent contract
• 37.5 Hours per week
• £27,000 – £28,000 pa.
• 35 days Holiday per year
• On-site, Nottingham