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- Tasks: Lead global operational change initiatives for a top pension fund across UK and US.
- Company: Join AustralianSuper, one of the world's largest and most innovative pension funds.
- Benefits: Enjoy flexible hybrid working, professional development, and a collaborative culture.
- Why this job: Make a real impact on operational transformation that supports millions of members worldwide.
- Qualifications: Experience in investment operations and strong relationship-building skills required.
- Other info: Opportunity for career growth in a dynamic, inclusive environment.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: London, King’s Cross (Hybrid)
Employment Type: Full-Time, Permanent
Drive global operational transformation for one of the world’s leading pension funds. Lead impactful change initiatives across UK and US Investment Operations. Flexible hybrid working to empower your wellbeing and performance.
About Us
At AustralianSuper, our purpose is simple: to help members achieve their best financial position in retirement. With more than £200bn in assets under management, we are one of the world’s largest and most forward‑thinking pension funds. Our London office plays a critical role in elevating our global capabilities, and we are now seeking a Manager, Operations Change (International) to join our UK Portfolio Operations team.
The Operations Change team shapes, delivers, and maintains the operational solutions that support our global Investments and Finance & Operations functions. This role is instrumental in developing and implementing operational capability across our international offices, ensuring systems, processes, and governance keep pace with our evolving global investment strategy. As we continue expanding our international footprint, this position offers the opportunity to lead meaningful change initiatives that enhance scale, efficiency, and operational excellence across regions.
The Opportunity
This is a unique opportunity to take ownership of high‑impact operational change programs spanning London, New York, and our global Operations network. You’ll partner closely with colleagues across Operations, Investments, Risk & Compliance, Technology, and external providers to deliver robust, scalable operational solutions.
In this role, you will:
- Coordinate and deliver global Operations change initiatives aligned to strategic priorities.
- Manage UK Operations change programs, identifying risks and implementing corrective actions to ensure delivery against scope, cost, and quality expectations.
- Act as the link between regional Operations teams and global change programs, ensuring effective engagement, governance, and alignment.
- Conduct business analysis, process mapping, testing, and implementation activities to support deployment of new capabilities.
- Ensure new operational technology and data solutions are fit for purpose and aligned to enterprise architecture standards.
- Engage with internal and external stakeholders, vendors, and service providers to shape and transform operational services.
- Provide subject matter expertise into major global projects and represent Operations in key working groups.
- Contribute to broader operational initiatives as directed by the Principal, Portfolio Operations International.
What You’ll Bring
You are an experienced operations and change professional who thrives in complex environments, brings structure to ambiguity, and builds strong relationships across teams and regions. You’ll bring:
- Extensive experience in Investment / Fund Management Operations (Middle Office, Fund Accounting, Treasury Operations, Fund Administration, Custody, etc.).
- Deep understanding of data flows across asset owners, fund managers, custodians, administrators, and registries.
- Strong knowledge of the pension industry and its regulatory environment.
- Proven ability to liaise and collaborate with broad stakeholder groups at all levels.
- Confidence to communicate, challenge assumptions, and influence outcomes.
- Strong experience delivering change or project outcomes within Investment Operations.
- Experience across Project Management, Business Analysis, and Change Management.
- Excellent written, verbal, and presentation skills.
- Ability to work autonomously and manage ambiguity effectively.
- Relationship‑building and networking skills.
- Strong analytical and problem‑solving capability.
- Experience managing third‑party service provider relationships.
- Familiarity with investment platforms such as Aladdin, eFront, CRTS, Calypso, SimCorp Dimension, Bloomberg AIM, FX All, FX Connect, or similar.
You won’t need to meet every requirement from day one — what matters most is your ability to grow into the role and close capability gaps over time.
Qualifications
Tertiary qualification in investments, business, finance, or a related field (essential). Additional qualifications in superannuation, investments, or finance (desired).
Why Join Us?
At AustralianSuper, we are committed to fostering an inclusive and high‑performing environment where diverse perspectives are valued. You’ll enjoy:
- A flexible hybrid work model to support wellbeing and life balance.
- Professional development opportunities across a growing global organisation.
- The chance to drive meaningful operational transformation that supports millions of members worldwide.
- A collaborative culture where purpose and progress go hand‑in‑hand.
At AustralianSuper, we strive for an inclusive recruitment process. If you require adjustments at any stage, please let us know. Shape the future. Lead with purpose. Grow with AustralianSuper. Progress, powered by purpose.
Manager, Operations Change employer: AustralianSuper
Contact Detail:
AustralianSuper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Operations Change
✨Tip Number 1
Network like a pro! Reach out to current employees at AustralianSuper on LinkedIn. Ask them about their experiences and any tips they might have for landing the Manager, Operations Change role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. AustralianSuper is all about helping members achieve their best financial position in retirement. Show how your experience aligns with this purpose during your chat!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Manager, Operations Change
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and change management. We want to see how your skills align with the role of Manager, Operations Change, so don’t hold back on showcasing relevant achievements!
Showcase Your Experience: When detailing your past roles, focus on your experience in Investment Operations and any change initiatives you've led. We love seeing concrete examples of how you've driven transformation and improved processes in previous positions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at AustralianSuper
✨Know Your Stuff
Make sure you brush up on your knowledge of investment operations and the pension industry. Familiarise yourself with key terms and concepts, especially those related to middle office functions and fund management. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Change Management Skills
Prepare specific examples of past change initiatives you've led or contributed to. Be ready to discuss the challenges you faced, how you overcame them, and the impact of your work. This will demonstrate your ability to manage ambiguity and drive operational transformation effectively.
✨Engage with Stakeholders
Think about how you’ve built relationships with various stakeholders in previous roles. Be prepared to share strategies for effective communication and collaboration, especially in complex environments. Highlighting your relationship-building skills will show that you can navigate the diverse teams at AustralianSuper.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and future projects. This not only shows your genuine interest in the role but also gives you a chance to assess if the company is the right fit for you. It’s a two-way street, so make sure you’re engaged!
