Manager, Investment Platforms Support

Location: London, King's Cross (Hybrid)

Employment Type: Full Time, Permanent

Enable high quality investment decision making through robust, innovative technology platforms. Work at the intersection of investments, technology, and operations in a global asset owner. Flexible hybrid working to support your wellbeing and work-life balance.

The Opportunity

This is an exciting opportunity to lead a cross-functional team at a pivotal stage of our technology evolution. As Manager, Investment Platforms Support, you'll play a key role in enabling high-quality investment decision making by ensuring our platforms are reliable, innovative, and aligned to the needs of a global asset owner. You'll lead a team of technical specialists and engineers, providing first- and second-line support for investment colleagues globally, and managing a suite of critical investment systems including SWIFT, Nasdaq Calypso, BlackRock Aladdin, S&P iLevel, AlphaCert ODS, and more.

Responsibilities

• Lead and manage a cross-functional team to deliver 24/7 Investment Platform Support services across all areas of the Fund.
• Drive uplift in the team's support capability globally, ensuring the right skills, processes, and support structures are in place.
• Ensure technology platforms and operational support models meet the international needs of the Fund.
• Oversee monitoring and reporting across all investment platforms, ensuring service levels and standards are met.
• Champion automation and continuous improvement across technology and the Fund.
• Work closely with project and delivery teams to design and build operational support processes for new implementations.
• Support the transition of new services to operations and help drive the move towards a DevSecOps model.
• Motivate and inspire your team and vendor partners, embedding a Members First culture and driving high performance.
• Nurture internal and external relationships, collaborating with vendors and partners to ensure service continuity.
• Ensure compliance with relevant legislative and organisational requirements, and advocate for continuous improvement in governance and risk management.

What You'll Bring

• Experience in technology management roles, with a proven track record of success in leadership positions.
• Experience leading, managing, and motivating teams of technology professionals.
• Strong knowledge of the superannuation, wealth management, and investment industries.
• Understanding of Front, Middle, and Back Office processes to bridge the gap between business and technology.
• In-depth experience across a range of investment platforms, ideally including BlackRock Aladdin, Nasdaq Calypso, S&P iLevel, SWIFT, Execution Management Systems (e.g. Bloomberg EMS, FXAll, TradeWeb, FlexTrader), and investment data management solutions (e.g. Finbourne, GoldenSource, Eagle).
• Advanced experience engaging with senior stakeholders and influencing decisions.
• Experience in a fast-growing technology function or company.
• Highly developed leadership and people management capabilities, including developing high-performing, sustainable teams and culture.
• Critical thinking, analytical and problem-solving skills, and a strong growth mindset.
• Excellent written and verbal communication skills, with the ability to communicate strategies and concepts to a broad range of technical and non-technical stakeholders.
• Poise and ability to act calmly and competently in high-pressure situations.
• High level of personal integrity and the ability to handle confidential matters professionally.
• Ability to develop and maintain high-quality relationships with stakeholders at all levels.

Desirable

• Global experience, ideally in Europe, the United States and/or Asia.
• Tertiary qualifications in technology, business, or commerce disciplines.
• ITIL certification.

Why Join Us?

At AustralianSuper, we're committed to creating an inclusive, flexible, and high performing environment where everyone can contribute meaningfully.

• A flexible hybrid working model designed to support balance and wellbeing.
• The opportunity to work at the heart of a global investment organisation.
• Exposure to complex, enterprise-scale investment technology platforms and governance frameworks.
• Ongoing professional development and career growth opportunities.
• The chance to make a real impact by enabling high quality investment decisions that support millions of members.