Information Management System Support L5

Information Management System Support (Level 5)

ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Australian Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to Australia’s coordinated national efforts against terrorism, proliferation of weapons of mass destruction, and trans-national issues such as people smuggling.

ASIS employs people in a wide range of roles, including technologists. These roles require dynamic team players who enjoy working with stakeholders, team members and individually on projects. Successful candidates will have excellent coordination and administration skills, excellent verbal and written communication skills; and, strong stakeholder engagement and influencing skills. Relevant tertiary qualifications and demonstrable experience will be highly regarded.

We offer a competitive salary package including 22 days annual leave, shutdown between Christmas and New Year’s Day, 15.4% employer superannuation contribution, access to flex time (up to Level 6 only) and generous paid parental leave. Full and part-time positions as well as flexible work hours can be negotiated. All positions are office-based and located in Canberra. This role requires the successful applicant to obtain and maintain a Security Clearance.

Role: Information Management System Support (Level 5)

The Knowledge and Information Management section is responsible for the management of ASIS’s information, including its records (digital and physical) and knowledge holdings. We are looking for someone who has the necessary skills to support the coordination and delivery of various programs and projects, and contribute to the development, implementation and management of electronic records and information within ASIS business systems. The successful candidate will be responsible for undertaking work that is moderately complex in nature. You will be required to exercise sound judgement to provide technical, professional and/or policy advice on how records and information is managed within the Service’s EDRMS and related business systems.

Key Responsibilities and Tasks

• Undertake upgrades/patch fixes with the team or relevant IT resources.
• Support engagement with business area to understand high-level business processes to ensure appropriate mapping to the EDRMS.
• Contribute to the development and implementation of enhancements to the EDRMS and official business systems; assist and conduct with data integrity and system auditing.
• Work with relevant IT sections to troubleshoot or resolve technical issues.

Core Skills

• Demonstrated experience using records and information management systems and the ability to provide application layer administrative support and training, or ability to demonstrate transferable skills;
• An understanding of records and information management systems technical capability, system components or the ability to acquire the knowledge;
• Demonstrated or ability to quickly acquire knowledge of relevant legislation, policies, and practical application;
• Demonstrate experience in undertaking or coordinating system upgrades and maintenance;
• Demonstrated customer service experience;
• Effective written and verbal communication skills; and
• Proven ability to successfully manage and deliver outcomes/projects.

Education, qualification and experience requirements

• Qualifications in system administration and maintenance and/or a reasonable level of equivalent experience in a similar role is desirable.
• Formal qualifications in a records or information management discipline and/or at least 3 years’ experience in records and information management or equivalent experience in a similar role is desirable;

We are dedicated to building a diverse and inclusive workforce, so if you are excited about this role but your past experience doesn’t align perfectly, we encourage you to apply.

Note: This description is extracted from the agency’s public information and reflects legitimate EEO statements and workplace policies as applicable.