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- Tasks: Lead a team in Production Support, driving improvements and resolving issues.
- Company: Join Deutsche Bank, a leading global bank with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible perks.
- Why this job: Be part of a culture that values continuous learning and innovation in technology.
- Qualifications: Experience in Production Application Support, ITIL practices, and strong leadership skills required.
- Other info: Opportunity to establish a new team and influence global stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Tandem Production Support Manager role at Australian Investors Association
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Join to apply for the Tandem Production Support Manager role at Australian Investors Association
Job ID: R0388718 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-06-04 Location: Birmingham
Position Overview
Job Title Tandem Production Support Manager
Location Birmingham
Corporate Title Vice President
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms.
You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be creating a new team alongside the Department Lead and be involved at a senior level across all the teams in the same Functional Area.
What Well Offer You
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.
You Can Expect
- Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year
Your Key Responsibilities
- Influence and impact across the wider support space, including applications from outside the immediate area. You will be a leader, and mentor, and take pro-active charge of Production Support, driving change and innovation in the applications, and be the regional lead for a suite of applications in Corporate Banking Technology
- Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them, leading the team by example to drive this proactive continual improvement culture across the wider team
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
- Event monitoring and management via a 24×7 workbench and regularly probing the service environment and acting on instruction of a run book
- Setting up the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application
Your Skills And Experience
- Highly experienced with Production Application Support and ITIL Practices
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queries and ENFORM
- Working experience on tools for of NonStop Operating System tools such as FUP, PATHCOM, TMF
- Experience in application performance monitoring and scheduling tools Reflex, Multibatch, Netbatch
- Leadership and People Management experience
How Well Support You
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
About Us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Tandem Production Support Manager employer: Australian Investors Association Limited
Contact Detail:
Australian Investors Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tandem Production Support Manager
✨Tip Number 1
Familiarise yourself with HP Nonstop systems and the specific tools mentioned in the job description, such as FUP and TMF. Having hands-on experience or even a solid understanding of these tools will set you apart during discussions.
✨Tip Number 2
Network with current employees or professionals in the Corporate Banking Technology field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership and mentoring experiences in detail. Since this role involves setting up a new team, showcasing your ability to lead and develop others will demonstrate that you're the right fit for the position.
✨Tip Number 4
Stay updated on the latest trends in production support and ITIL practices. Being able to speak knowledgeably about recent developments in these areas will show your commitment to continuous improvement and innovation.
We think you need these skills to ace Tandem Production Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Tandem Production Support Manager position. Understand the key responsibilities and required skills, such as experience with HP Nonstop application support and ITIL practices.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your leadership and people management experience, as well as your technical expertise in production application support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you have driven continuous improvement in previous positions and how you can contribute to the team at the Australian Investors Association.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Australian Investors Association Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Tandem Production Support Manager role entails. Familiarise yourself with the key responsibilities and required skills, especially around Production Application Support and ITIL practices.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with HP Nonstop applications, SQL databases, and performance monitoring tools. Highlight specific examples where you've successfully resolved issues or improved processes in a production environment.
✨Demonstrate Leadership Qualities
As this role involves mentoring and leading a team, be ready to share your leadership experiences. Discuss how you've influenced change and driven improvements in previous roles, showcasing your ability to lead by example.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing insightful questions about the company's culture, the team dynamics, and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
