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- Tasks: Support and improve Corporate Bank Cash Management Technology platforms through troubleshooting and automation.
- Company: Join Deutsche Bank, a leading German bank with a global network and commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, life assurance, and flexible perks.
- Why this job: Be part of a culture focused on continuous improvement and impactful CSR initiatives.
- Qualifications: Experience in Production Application Support, ITIL practices, and strong database knowledge required.
- Other info: Opportunity to shape a new team in the UK and establish a follow-the-sun support model.
The predicted salary is between 36000 - 60000 £ per year.
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms. You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer.
In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
Your Key Responsibilities
- Partnering with, and influencing, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
- Leading by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Developing a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
- Carrying out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Event monitoring and management via a 24x7 workbench and regularly probing the service environment and acting on instruction of a run book.
- Helping to setup the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application.
Your Skills And Experience
- Highly experienced with Production Application Support and ITIL Practices.
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure.
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queries and ENFORM.
- Working experience on tools for NonStop Operating System such as FUP, PATHCOM, TMF.
- Experience in application performance monitoring and scheduling tools Reflex, Multibatch, Netbatch.
How Well Support You
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Tandem Production Support Engineer employer: Australian Investors Association Limited
Contact Detail:
Australian Investors Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tandem Production Support Engineer
✨Tip Number 1
Familiarise yourself with HP Nonstop systems and tools like FUP and PATHCOM. Having hands-on experience or even a solid understanding of these will set you apart, as they are crucial for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've improved production environments in the past. Be ready to discuss specific instances where you've automated processes or resolved complex issues.
✨Tip Number 3
Network with current employees or professionals in the field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on the latest trends in ITIL practices and application performance monitoring. Being knowledgeable about current best practices will demonstrate your commitment to continuous improvement and efficiency.
We think you need these skills to ace Tandem Production Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Production Application Support and ITIL practices. Emphasise your knowledge of HP Nonstop and any specific tools mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to this role. Mention how your skills align with the responsibilities outlined, such as driving continual improvement and automating processes.
Showcase Technical Skills: Detail your technical expertise, especially in databases like Enscribe and SQL. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Team Collaboration: Since the role involves mentoring and collaborating with stakeholders, include examples of past experiences where you successfully worked in a team or led initiatives that required cross-functional collaboration.
How to prepare for a job interview at Australian Investors Association Limited
✨Showcase Your Technical Expertise
As a Tandem Production Support Engineer, it's crucial to demonstrate your deep understanding of HP Nonstop applications and ITIL practices. Be prepared to discuss specific tools and technologies you've worked with, such as SQL databases and application performance monitoring tools.
✨Emphasise Problem-Solving Skills
Highlight your experience in troubleshooting and resolving production issues. Share examples of how you've identified and remediated performance problems in the past, showcasing your ability to drive continuous improvement in a production environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios. Think about situations where you've had to manage change conflicts or work under pressure, and be ready to explain your thought process and actions taken.
✨Demonstrate Team Collaboration
Since the role involves partnering with various stakeholders, illustrate your teamwork skills. Discuss experiences where you've trained or mentored colleagues, and how you’ve contributed to building a collaborative culture within your team.
