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- Tasks: Manage complex IT incidents and lead junior staff to resolution.
- Company: Join Deutsche Bank, a top employer for gender equality and LGBTQ+ inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible perks.
- Why this job: Be part of a global team making a real impact in incident management.
- Qualifications: Strong communication skills and experience in IT incident management required.
- Other info: Opportunities for training, development, and volunteering leave available.
The predicted salary is between 36000 - 60000 £ per year.
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the major incident management process, ensuring compliance with established processes/procedures. Operating a 'follow the sun' service model across three regions to provide 24/7/365 support.
You will be an integral part of the global incident management function within operations management, TDI and the point of escalation, managing investigations and resolutions of IT major incidents during the EMEA time zone. You will participate in the weekend management on call rota and form an integral part of the Regional Incident Management Team helping operations leads and regional managers as required utilising leadership skills to provide support and guidance to junior Incident managers.
What We Offer You
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year.
Your Key Responsibilities
- Management of complex incidents from inception to resolution.
- Completion of all administrative actions within agreed KPIs.
- Support to colleagues and Managers as required.
- Leadership of junior staff members providing guidance and support.
- Some project work and CSI implementation tasks are expected.
Your Skills And Experience
- Ability to handle Up/Down/Lateral communication with ease.
- Analytical mind, ability to understand complex IT issues and understand multiple resolver teams in investigation and resolution stages of an incident.
- Have a good grasp and experience with CSI within an IT based organisation.
- Being able to devise and deliver operational Training to teams.
- Ability to cope with pressure and act with reasoned and timely thought processes.
- Experience within the financial sector is favourable.
How We Support You
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards).
About Us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named a The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Level 2 Incident Manager employer: Australian Investors Association Limited
Contact Detail:
Australian Investors Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Incident Manager
✨Tip Number 1
Familiarise yourself with the Global Incident Management (GIM) function and its processes. Understanding how major incidents are managed and the importance of compliance will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in handling complex IT issues and your ability to communicate effectively across different teams. This role requires strong analytical skills, so be prepared to discuss specific examples from your past work.
✨Tip Number 3
Showcase any leadership experience you have, especially in guiding junior staff or managing teams. The role involves providing support and training, so being able to illustrate your leadership style will set you apart.
✨Tip Number 4
Research Deutsche Bank's culture and values, particularly their commitment to diversity and inclusion. Being able to align your personal values with theirs can make a positive impression during the interview process.
We think you need these skills to ace Level 2 Incident Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Level 2 Incident Manager position. Familiarise yourself with incident management processes and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in incident management, particularly in IT and financial sectors. Emphasise your analytical skills, leadership experience, and ability to handle complex incidents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with the company's needs. Mention your experience with continuous service improvement (CSI) and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Australian Investors Association Limited
✨Understand the Incident Management Process
Familiarise yourself with the major incident management process and the specific responsibilities of a Level 2 Incident Manager. Be prepared to discuss how you would handle complex incidents and ensure compliance with established procedures.
✨Showcase Your Leadership Skills
As this role involves guiding junior staff, be ready to share examples of your leadership experience. Highlight situations where you've successfully supported and mentored team members, demonstrating your ability to lead under pressure.
✨Demonstrate Analytical Thinking
Prepare to discuss your analytical skills and how you've applied them in previous roles. Be ready to explain how you approach complex IT issues and coordinate with multiple resolver teams during incident investigations.
✨Highlight Your Experience in the Financial Sector
If you have experience in the financial sector, make sure to emphasise it during the interview. Discuss how this background has equipped you with the necessary skills to manage incidents effectively in a high-stakes environment.
