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For Companies At a Glance
- Tasks: Lead client and business operations, enhancing efficiency and managing the entire client lifecycle.
- Company: Join Synthix, a cutting-edge SaaS startup transforming financial management under Deutsche Bank's umbrella.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, private healthcare, and flexible perks.
- Why this job: Be part of an innovative team driving operational excellence in a fast-paced environment.
- Qualifications: Bachelor's degree or equivalent experience in Business Administration or Finance; extensive operations management experience required.
- Other info: We value diversity and support continuous learning and development for all employees.
The predicted salary is between 43200 - 72000 £ per year.
Head of Synthix Client and Business Operations
Join to apply for the Head of Synthix Client and Business Operations role at Australian Investors Association
Job ID: R0378945 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-02-27 Location: London
Position Overview
Synthix is a dynamic Software as a Service (SaaS) startup revolutionising financial management by seamlessly integrating traditional banking services with cutting-edge automation and innovative software solutions. Synthix is a Deutsche Bank technology business that combines financial insights, optimised workflows, and a comprehensive suite of complementary services into a cohesive and streamlined experience for our clients.
As Head of Client and Business operations, you will be at the helm of our business and client operations. This role is pivotal in managing the entire client lifecycle, from onboarding and engagement to retention, while driving operational excellence and strategic growth in a fast-paced, innovative environment.
What We’ll Offer You
- Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time.
- Competitive salary and non-contributory pension.
- 30 days holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide-ranging CSR programme + 2 days volunteering leave per year.
Your Key Responsibilities
- Develop and implement operational strategies that align with business goals and enhance overall efficiency.
- Manage business operations, client operations, and the complete client lifecycle, ensuring processes are streamlined and performance metrics are met.
- Manage and mentor cross-functional teams, fostering a culture of collaboration and continuous improvement.
- Identify, design, and implement process improvements and best practices to elevate client satisfaction and operational performance.
- Utilise analytics to monitor operational Key Performance Indicators (KPIs), inform strategic decisions, and optimise service delivery.
- Collaborate with senior leadership and external partners to drive initiatives that support company growth and operational excellence.
Your Skills And Experience
- Educated to bachelor’s degree or equivalent qualification/work experience in Business Administration, Finance, or related field.
- Extensive experience in operations management within a SaaS or financial services environment.
- Proven track record in managing complex operations and enhancing lifecycle processes.
- Exceptional leadership, communication, and interpersonal skills with ability to inspire and support/guide teams.
- Strong analytical skills and proficiency with business analytics and operational management tools.
How We’ll Support You
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required.
About Us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Head of Synthix Client and Business Operations employer: Australian Investors Association Limited
Contact Detail:
Australian Investors Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Synthix Client and Business Operations
✨Tip Number 1
Familiarize yourself with the SaaS landscape, especially in financial services. Understanding the latest trends and challenges in this sector will help you speak confidently about how you can drive operational excellence at Synthix.
✨Tip Number 2
Highlight your experience in managing client lifecycles and operational strategies. Be ready to discuss specific examples of how you've improved processes and enhanced client satisfaction in previous roles.
✨Tip Number 3
Prepare to demonstrate your leadership style and how you foster collaboration within cross-functional teams. Think of instances where you've successfully mentored team members or led initiatives that resulted in significant improvements.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used data to inform strategic decisions in past roles. Being able to articulate your approach to monitoring KPIs and optimizing service delivery will set you apart.
We think you need these skills to ace Head of Synthix Client and Business Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Synthix Client and Business Operations position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, particularly within SaaS or financial services. Emphasize your leadership skills and any specific achievements that demonstrate your ability to manage complex operations.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention specific aspects of Synthix's mission and values that resonate with you and explain how you can contribute to their goals.
Highlight Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've used data to inform decisions and improve operational performance in your previous roles. This will demonstrate your capability to monitor KPIs effectively.
How to prepare for a job interview at Australian Investors Association Limited
✨Understand the SaaS Landscape
Familiarize yourself with the Software as a Service (SaaS) model, especially in the financial services sector. Be prepared to discuss how you can leverage this knowledge to enhance client operations and drive business growth.
✨Showcase Leadership Experience
Highlight your previous leadership roles and how you've successfully managed cross-functional teams. Provide specific examples of how you've inspired collaboration and continuous improvement within your teams.
✨Demonstrate Analytical Skills
Be ready to discuss your experience with business analytics and operational management tools. Prepare to share how you've used data to inform strategic decisions and optimize service delivery in past roles.
✨Align with Company Values
Research Deutsche Bank's commitment to diversity and inclusion. Be prepared to discuss how your values align with theirs and how you can contribute to fostering an inclusive work environment.
