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- Tasks: Safeguard assets and create a welcoming environment on a vibrant campus.
- Company: Join ACESGroup, a leading security provider with over 40 years of experience.
- Benefits: Enjoy training, mentorship, career growth, and a supportive team culture.
- Why this job: Make a real difference while developing your skills in a dynamic role.
- Qualifications: Customer service skills, NSW Security Licence, and a proactive attitude required.
- Other info: Flexible 24/7 roster with opportunities for upskilling and professional development.
The predicted salary is between 24000 - 36000 £ per year.
As a customer-focused Security Officer, you will play a vital role in safeguarding our clients\’ assets while creating a safe, professional, and welcoming environment. You will be assigned to a higher education campus in Wollongong, where delivering exceptional customer service is just as important as maintaining site security.
Your responsibilities will include regular patrols, managing incidents, and engaging positively with staff, students, and visitors. This role requires outstanding communication skills, attention to detail, and a proactive, customer-first attitude.
You will work on a 24/7 rotating roster, including nights, weekends, and public holidays.
Responsibilities and duties
- Conduct regular foot patrols to ensure the safety and security of the premises, requiring physical stamina and alertness
- Deliver high service performance standards while continuously improving operational efficiency
- Respond swiftly and professionally to workplace emergencies and incidents
- Communicate clearly and effectively with Police and Emergency Services for any response requirements
- Operate control room systems, including CCTV, access control, duress alarms, and intercoms
- Conduct site safety inspections and mitigate security-related risks
- Manage incidents to achieve the safest and most effective outcomes
- Proactively reduce risk and enhance overall site safety
- Work effectively with a team in a collaborative approach
- Operate access control systems and monitor entry/exit points
- Maintain accurate communication logs and detailed security reports
- Provide excellent customer service and engage professionally with campus users
- Collaborate effectively with team members to support site security objectives
- Utilise electronic security systems to monitor and protect the site
- Support event security and crowd control as required
- Perform car parking compliance duties in line with site policies
- Take reasonable care for your own health and safety, and ensure your actions do not adversely affect the health, safety, or wellbeing of others, in line with Workplace Health and Safety (WHS) obligations
- Apply conflict resolution skills to de-escalate, manage, and resolve disputes effectively
- Demonstrate proficiency in computer systems, including Email, Microsoft Word, and Excel.
- Current NSW Security Licence (1A)
- Ability to drive a utility vehicle and golf cart
- Flexibility to work a 24/7 rotating roster across seven days
- Unrestricted NSW Driver Licence
- Current RSA (Responsible Service of Alcohol) competency card
- Current First Aid and CPR certification
- Mental Health First Aid (or willingness to obtain)
- Working with Children Check (valid and current)
- Traffic Control Card (or willingness to obtain)
- Willingness to learn SEINS or other infringement systems (training provided)
- Demonstrated excellence in customer service
- Superior written and verbal communication skills
- Professional personal presentation
- Reliable and punctual with a strong work ethic
- Willingness to obtain any additional role-required qualifications
- Intermediate computer skills, including Email, Microsoft Word, and Excel.
What ACESGroup has to offer
- Training and upskilling through our internal Registered Training Organisation
- Uniform provided
- Mentorship and support programs
- Clear career pathways and growth opportunities
- Convenient campus sites based in Wollongong and Liverpool
- A rapidly growing company with diverse roles and long-term prospects
- Attractive employment conditions and a team-first culture.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
How to Apply
If you are ready to join a dynamic team with a company that truly values your contribution, then Apply Now! You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup do not accept referrals from recruitment agencies.
ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
ACESGroup
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited.
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Security Officer Wollongong employer: Australian Concert and Entertainment Security (ACES Group, LLC)
Contact Detail:
Australian Concert and Entertainment Security (ACES Group, LLC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer Wollongong
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ACESGroup. Check out their website and social media to understand their values and what they look for in a Security Officer. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Security Officer, you'll need to engage with staff, students, and visitors. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've provided excellent service in the past. Remember, it's not just about security; it's about creating a welcoming environment too!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Security Officer Wollongong
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Security Officer, your ability to engage positively with staff, students, and visitors is key. Make sure to highlight any previous experience where you’ve delivered exceptional customer service in your application.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially those related to communication and incident management, as these are crucial for the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Security Officer role. Mention your relevant qualifications, like your NSW Security Licence and First Aid certification.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Australian Concert and Entertainment Security (ACES Group, LLC)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at ACESGroup. Familiarise yourself with their focus on customer service and safety protocols, as this will help you demonstrate your alignment with their values.
✨Showcase Your Communication Skills
Since outstanding communication is key for this role, prepare examples of how you've effectively communicated in past situations. Think about times when you resolved conflicts or engaged positively with customers, as these stories will highlight your suitability for the position.
✨Demonstrate Your Proactive Attitude
Be ready to discuss how you've taken initiative in previous roles. Whether it’s conducting safety inspections or managing incidents, showing that you can think on your feet and act decisively will impress the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Practice your responses to potential emergencies or customer interactions, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour under pressure.