Supervisor

Help us deliver a better tomorrow. Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

We have an outstanding vacancy for a Supervisor (2:30am shift Mon-Fri, based at our StarTrack Wingfield facility) who will provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives.

You’ll also:

• Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality.
• Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required.
• Develop reports that provide statistical data and conduct trend analysis to assist in developing proactive and targeted improvement activities and programs within the local facility space.
• Develop service improvement plans to address processing control issues and engage key stakeholders to implement improvement plans.
• In collaboration with the Facility Manager, develop and align performance targets across safety, service and efficiency.

About you:

We’re looking for candidates that are motivated to deliver continual efficiency improvement in the pursuit of excellence. You’ll also need:

• Detailed understanding of depot facility operations including optimisation and process improvement.
• Developed people management skills to support change.
• Sound operational decision making.
• Drive in customer service focus.

How we’ll deliver for you:

• Collaborative team environment.
• Strong ongoing career development and mentorship.
• Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day.
• You’ll also have access to ‘Post Perks’ - a benefits platform where you’ll have access to 100s of discounts and offers on heaps of your favourite brands for groceries, fashion, tech, travel and everything in between.

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.