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- Tasks: Assist customers with transactions and provide excellent service in a team environment.
- Company: Join Australia Post, a trusted organisation connecting communities across Australia.
- Benefits: Enjoy flexible hours, paid training, and perks like 12% superannuation.
- Why this job: Make a difference in your community while developing your skills in a supportive culture.
- Qualifications: Customer service experience and cash handling skills are preferred.
- Other info: Must be willing to work at various locations within a specific area.
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Name
Retail Customer Service Officer
Site / Location
Newtown Post Office
Ref #
12373059
Entity
Australia Post
Opening Date
04-Aug-2025
Suburb
Newtown
State
Work Type
Permanent Part Time
Weekly Hours
25
Description & Requirements
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Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
- Pay rate $27.48 / hour increases to $29.37 / hour after approx. 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Part Time position working 25 hours per week: 5 hours per day, rotating hours from Monday- Friday
- Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Royal Exchange, Sydney GPO ,GPO Box Centre, QVB, World Square, Broadway, Darlinghurst, Haymarket, Surry Hills, Alexandria, Ashfield, Burwood, Marrickville, Strathfield, Strawberry Hills, & Waterloo
You\’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we\’ll deliver for you
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au .
See what a day in the life on the Retail Team at Australia Post looks like:
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Retail Customer Service Officer employer: Australia Post
Contact Detail:
Australia Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Officer
✨Tip Number 1
Familiarise yourself with Australia Post's services and products. Understanding what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, especially in a busy retail environment.
✨Tip Number 3
Be ready to discuss your experience with cash handling and customer service during the interview. Highlight specific examples where you successfully managed transactions or resolved customer issues.
✨Tip Number 4
Show your willingness to be flexible with shifts and locations. Since the role involves working at various Post Offices, expressing your adaptability can make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Retail Customer Service Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held. Provide specific examples of how you managed customer interactions, resolved issues, or contributed to a positive customer experience.
Showcase Teamwork Skills: Since this role involves working in a team environment, mention instances where you successfully collaborated with colleagues. Highlight your ability to contribute positively to a team dynamic.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and demonstrate how your skills and experiences make you a perfect fit for the role.
How to prepare for a job interview at Australia Post
✨Show Your Customer Service Skills
As a Retail Customer Service Officer, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability to provide excellent service.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of the position, such as cash handling and processing transactions. Being able to discuss these responsibilities during the interview shows that you are serious about the role and understand what is expected.
✨Emphasise Teamwork
Australia Post values a collaborative environment. Be ready to share instances where you worked effectively in a team. Highlight how you contributed to team goals and supported your colleagues, as this aligns with their culture.
✨Demonstrate Enthusiasm and Reliability
Your attitude can set you apart. Show genuine enthusiasm for the role and the company. Discuss your reliability and commitment to work, as these traits are essential for maintaining the high standards of customer service at Australia Post.
