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- Tasks: Assist customers with sales, transactions, and services while building community connections.
- Company: Join Australia Post, a leading organisation committed to community service and inclusivity.
- Benefits: Enjoy a competitive casual rate, extensive training, and perks for your contributions.
- Why this job: Be part of a supportive team that values your growth and makes a real difference.
- Qualifications: Customer service experience and cash handling skills are essential; enthusiasm is a must!
- Other info: Flexible shifts available; we celebrate diversity and encourage applications from all backgrounds.
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Name: Retail Customer Service Officer
Site / Location: Smithton Post Office
Ref #: 12373447
Entity: Australia Post
Opening Date: 28-Jul-2025
Suburb: Smithton
State: Tasmania
Work Type: Casual Full Time
Description & Requirements
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
- Loaded casual rate $33.66 / hour increases to $35.98 / hour after 3 months, + 12% Superannuation
- Extensive, supportive training (up to 12 weeks) on commencement
- Casual Position | \”On Call\” After Training your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45 am and 5:06 pm
You\’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we\’ll deliver for you
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
See what a day in the life on the Retail Team at Australia Post looks like:
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Retail Customer Service Officer employer: Australia Post
Contact Detail:
Australia Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Officer
✨Tip Number 1
Familiarise yourself with Australia Post's services and products. Understanding what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, showing that you can handle customer interactions confidently will make you stand out.
✨Tip Number 3
Be prepared to discuss your experience with cash handling and transactions. Highlighting your reliability and accuracy in managing money will be crucial, as this is a key aspect of the Retail Customer Service Officer role.
✨Tip Number 4
Show your team spirit! Australia Post values teamwork, so be ready to share examples of how you've successfully worked in a team environment and contributed to a positive workplace culture.
We think you need these skills to ace Retail Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Retail Customer Service Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past customer service experience that demonstrate your ability to handle transactions, build relationships, and work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or cash handling. Use bullet points to clearly outline your achievements and responsibilities in these positions, making it easy for the hiring manager to see your qualifications.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Australia Post
✨Show Your Customer Service Skills
As a Retail Customer Service Officer, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your friendly and enthusiastic approach.
✨Demonstrate Cash Handling Experience
Since the role involves managing high-value transactions, it's important to highlight any previous experience you have with cash handling. Discuss specific situations where you accurately processed payments and maintained financial integrity.
✨Emphasise Teamwork
Australia Post values a collaborative environment. Be ready to talk about your experiences working in teams, how you contribute to team success, and how you support your colleagues to create a positive workplace.
✨Understand the Company Values
Familiarise yourself with Australia Post's values of trust, inclusivity, empowerment, and safety. During the interview, express how these values resonate with you and how you can embody them in your role as a Retail Customer Service Officer.
