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- Tasks: Assist customers with sales, service transactions, and identity services.
- Company: Join Australia Post, a vital part of the community connecting millions.
- Benefits: Enjoy flexible hours, competitive pay, and perks like Post Perks.
- Why this job: Make a positive impact while growing in a supportive team environment.
- Qualifications: Friendly, reliable, with customer service experience and cash handling skills.
- Other info: Work 25 hours weekly, with opportunities for career development.
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers visit our Australia Post Offices. Our retail teams ensure each experience is positive, supported by welcoming colleagues, ongoing training, and career development opportunities.
Relief locations include Randwick, St Paul’s, Matraville, Maroubra, Kingsford, and Coogee. Working 25 hours per week, from 12 PM to 5 PM. Pay rate is $27.48/hour, increasing to $29.37/hour after approximately 3 months, plus 12% Superannuation.
You’ll be:
- Performing customer sales and service transactions.
- Managing high-value transactions accurately (cash, cheques, credit cards, EFTPOS).
- Conducting identity services transactions, including Australian Passport Interviews.
- Promoting products and services through up-selling, cross-selling, merchandising, and promotional activities.
- Assisting customers with mail lodgements and related costs.
- Building relationships by understanding customer needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you:
- You’re friendly, enthusiastic, reliable, and enjoy working in a team environment.
- You’re committed to putting customers first to make a positive community impact.
- Experience in customer service and/or cash handling.
- Ability to lift up to 16 kg of mail regularly and stand for your shift.
How we’ll deliver for you:
- We invest in your long-term growth, aligning with our values of trust, inclusivity, empowerment, and safety.
- Be part of a culture where everyone feels valued and authentic.
- We support your wellbeing and recognize your contributions with benefits like Post Perks.
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees. We are committed to reflecting the diversity of our communities and fostering an inclusive workplace for all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees. We are proud to be a Disability Confident Recruiter and strive for an accessible, bias-free recruitment process and workplace.
Retail Customer Service Officer employer: Australia Post
Contact Detail:
Australia Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Officer
✨Tip Number 1
Familiarise yourself with Australia Post's services and products. Understanding what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you feel more confident when dealing with real customers and showcase your ability to handle various situations.
✨Tip Number 3
Research the local community around Randwick and its needs. Being knowledgeable about the area can help you build rapport with customers and show that you are invested in making a positive impact.
✨Tip Number 4
Network with current or former employees of Australia Post if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Retail Customer Service Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since this role focuses on customer interactions, emphasise your previous experience in customer service. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Show Enthusiasm and Team Spirit: Australia Post values a friendly and enthusiastic approach. In your application, convey your passion for working in a team environment and your commitment to putting customers first.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Australia Post
✨Show Your Customer Service Skills
As a Retail Customer Service Officer, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your problem-solving skills and how you ensured a positive experience.
✨Demonstrate Team Spirit
Australia Post values teamwork, so be ready to discuss your experiences working in a team environment. Highlight instances where you collaborated with colleagues to achieve a common goal or improve service delivery.
✨Know the Company Values
Familiarise yourself with Australia Post's values of trust, inclusivity, empowerment, and safety. Be prepared to explain how these values resonate with you and how you can contribute to fostering an inclusive workplace.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical customer service scenarios during the interview. Practice responding to common situations, such as dealing with difficult customers or managing cash transactions, to showcase your readiness for the role.
