Processing Manager

Description & Requirements

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As the Processing Manager, you will lead the day-to-day delivery operations across two processing sites, with a strong focus on people leadership, performance, and safe, reliable execution. You’ll be responsible for building engaged, high‑performing teams and ensuring operational standards are consistently met across every shift.

This role plays a key part in driving continuous improvement across safety, service, cost, and productivity, while modelling a strong One Team culture aligned to Australia Post’s Shared Values. You’ll actively support change initiatives and broader network priorities, working collaboratively to improve outcomes across the operation.

You’ll balance operational delivery with strategic thinking, leading your teams through change while maintaining a strong focus on people, performance, and safety.

What you’ll deliver with us

You’ll lead safe, efficient, and customer‑focused processing operations across two sites, building high‑performing teams while driving productivity, cost control, and continuous improvement. You’ll play a key role in delivering network efficiency initiatives, optimising labour, assets, and workflows to achieve strong service outcomes.

• Lead day‑to‑day operations with a strong focus on safety, people leadership, and reliable service delivery
• Drive productivity, cost efficiencies, and continuous improvement through effective planning, Lean practices, and stakeholder collaboration
• Build engaged teams and strong partnerships with employees, contractors, and stakeholders to deliver a consistent, customer‑centric experience

About you

You’re an experienced operational leader who thrives in complex, fast‑paced environments and knows how to lead people through change while delivering strong commercial outcomes. You bring sound business judgement, strong stakeholder engagement skills, and the confidence to navigate industrial and organisational complexity.

• Proven experience leading large operational teams and delivering operational and cultural change in complex environments
• Strong commercial and financial acumen, with the ability to plan, analyse, and drive cost and performance improvements
• Highly developed stakeholder management, communication, and negotiation skills, including experience working with unions and managing industrial matters
• Strong understanding of safety, HR, and industrial relations frameworks, with a commitment to wellbeing and compliance
• Knowledge of large‑scale processing or logistics operations, with the ability to work across planning, performance, and delivery networks

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We\’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

Webelieve our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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